Lauren Wiegand
Neenah,WI
Summary
Focused on providing professional service and support to every office visitor. Diligent about scheduling appointments, managing packages and routing mail to recipients. Positive nature with excellent people skills. Not only does this apply to being a receptionist but even now being a direct support professional it is important that I provide professional cares to our residents and provide professional assistance to Doctors/care team members.
Overview
8
8
years of professional experience
Work History
Expediting Clerk
We Energies
Appleton, Wisconsin
02.2021 - Current
- Processed customer orders promptly and accurately.
- Verified accuracy of all paperwork prior to submission for processing.
- Answered customer inquiries via phone and email.
- Work efficiently in STORMS, OPENCIS, and navigate.
- Create good relationships with other municipalities, counties for permits
- Provided excellent customer service to ensure satisfaction.
- Organized physical files on an ongoing basis to ensure efficient retrieval times.
- Organized and maintained filing systems for confidential documents.
- Entered data into computer systems accurately and efficiently.
- Scanned documents into digital formats ensuring accuracy of content.
- Assisted customers with inquiries and complaints in a professional manner.
- Processed customer payments accurately and efficiently.
- Answered phones in a courteous manner while providing excellent customer service.
- Collaborated with team members to complete tasks efficiently and meet deadlines.
- Received and distributed incoming mail, messages and packages to appropriate individuals.
- Answered multi-line telephone system and routed calls to appropriate personnel.
- Delivered high-quality customer service through deep commitment to knowledge and performance.
- Supported office clerical functions using word processing and other software, email and office machines.
- Troubleshot office equipment, computer hardware and software issues.
- Typed, formatted and edited correspondence and other documents.
- Trained staff members to perform work activities and use computer applications.
- Reviewed files, records and other documents to obtain information or respond to requests.
- Answered telephones, directed calls, and took messages.
- Operated photocopiers and scanners, facsimile machines and personal computers.
Direct Support Professional
Vistacare
Oshkosh, WI
06.2019 - Current
- Engaged with patients and families, providing emotional support and instruction in preparing healthy meals, independent living skills and adaptation to disability or illness
- Monitored vital signs and medication use, documenting variances and concerning responses
- Ambulated individuals with safe and effective strategies around home, public and medical locations
- Assisted with meal planning to meet nutritional plans
- Transported clients to locations such as medical appointments and group meetings to maintain social connections and meet medical needs
- Helped clients maintain daily living standards by assisting with personal hygiene needs
- Helped clients with personal needs from exercise to bathing and personal grooming
- Monitored and reported clients' progress
- Coordinated with doctors and registered nurses to develop care plans for patients
- Administered necessary medications as directed by care plan
- Improved patient outlook and daily living through compassionate care
Daycare Assistant Teacher
Kyria Child Care Center
Oshkosh, WI
02.2020 - 09.2020
- Controlled classroom environments with clearly outlined rules and positive reinforcement techniques
- Implemented hands-on, play-based strategies such as games and crafts for experiential learning
- Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies
- Enhanced sensory abilities by giving children access to numerous textures and shapes
- Monitored children's play activities to identify additional learning opportunities or behavioral issues
- Supported children's emotional and social development by adapting communication tactics for differing client needs
- Implemented positive discipline by following policy of warning, timeout and talking with child
- Organized and led activities to promote physical, mental and social development
- Identified warning signs of emotional and developmental problems in children
- Read stories to children and taught painting, drawing and crafts
Assistant Manager
Motherhood Maternity
Oshkosh, WI
09.2018 - 06.2019
- Drove operational efficiency, building customer rapport to foster loyalty and increase sales
- Directed and led employees, supervising activities to drive productivity and efficiency
- Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control
- Managed personnel scheduling, facilitating adequate coverage to meet demand
- Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Analyzed monthly sales and performance reports to support operational planning and strategic decision making
- Enforced company policies and procedures to strengthen operational standards across departments
- Completed inventory audits to identify losses and project demand
- Reviewed sales reports to enhance sales performance and improve inventory management accuracy
- Analyzed trends, identifying consumer demand and forecasting seasonal trends to streamline operations
- Collaborated with store manager to develop strategies for achieving sales and profit goals
- Organized schedules, workflows and shift coverage to meet expected business demands
Receptionist
Bergstrom Automotive
Oshkosh, WI
01.2017 - 10.2017
- Answered and directed incoming calls using multi-line telephone system
- Greeted visitors, assessed needs and directed to appropriate personnel
- Maintained all financial records to verify timely clearance of all credit and debit activities
- Managed more than 50 incoming calls per day
- Processed payments and updated accounts to reflect balance changes
- Prepared packages for shipment by generating invoices and setting up courier deliveries
- Answered calls to help over 10 customers each hour
- Entered data in Microsoft software to keep records of dealer trade & schedule information
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management
- Maintained daily calendars, set appointments with clients and planned daily office events
- Prepared, compiled and filed documents as well as reports presented to various parties
- Scheduled and confirmed appointments
Education
High School Diploma -
North High School
Oshkosh, WI06.2015
Skills
- Compassionate client care
- Healthcare
- Crisis Management
- Quality program protocols
- Case management experience
- Meticulous and organized
- Recordkeeping and bookkeeping
- Office equipment operations
- Organization and efficiency
- Multi-line telephone skills
- Multitasking and prioritization
- Technologically savvy
- Multitasking ability
- Data entry
- Flexible
- PC proficient
- Order processing
- Customer service
- Document scanning
- Microsoft Office
- Team collaboration
- Effective communication
- Time management
- Problem solving
- Attention to detail
- Conflict resolution
- Interpersonal skills
- Office equipment operation
- Multitasking Abilities
- Document typing and formatting
- Confidentiality
- Scanning and copying
- Problem-solving abilities
Timeline
Expediting Clerk
We Energies
02.2021 - Current
Daycare Assistant Teacher
Kyria Child Care Center
02.2020 - 09.2020
Direct Support Professional
Vistacare
06.2019 - Current
Assistant Manager
Motherhood Maternity
09.2018 - 06.2019
Receptionist
Bergstrom Automotive
01.2017 - 10.2017
High School Diploma -
North High School