Lauren Wilkinson
Reading,Pa
Overview
21
21
years of professional experience
Work History
Independent Marketing Consultant
Self Employed
Nationwide
10.2022 - Current
- Developed comprehensive marketing strategies to enhance brand visibility and market penetration.
- Conducted market research to identify trends, customer needs, and competitive landscape.
- Collaborated with clients to define project goals, target audiences, and messaging strategies.
- Designed and executed digital marketing campaigns and social media platforms.
Coordinator
Penske Truck Leasing
Reading , PA
01.2015 - 09.2022
- Duties: Penske 1, book reservations for commercial customers, train new employees , handle customer service and billing issues . I was also a supervisor mentor.
Over the Road Coordinator
Penske Truck Leasing
Reading, PA
07.2013 - 01.2015
- Duties: Help customers with breakdowns from tire calls to mechanical failures in an extremely fast paced call center , trained new employees .
Collections
Sovereign Bank
02.2012 - 07.2013
- Duties: collected on past due financial accounts , handled special mortgage accounts , trained new employees , special projects
Dispatcher
Reading Police 911 Communications
Reading, PA
12.2011 - 01.2013
- Duties: answer and properly dispatch 911 emergency and non calls, handle admin duties .
Credit and Collections
First Energy Electric (Contractor through Everstaff LLC)
Reading, PA
06.2011 - 10.2011
- Duties:handled Credit and Collections on customer accounts , dispatched power outages
Call Center Lead
Progressive Business Publications
Reading, PA
06.2008 - 05.2011
- Duties: Call center summer program lead , interviews, ad-calls, trainer
Internship
Berks County Adult Probation
12.2010 - 02.2011
- Duties: Shadow Probation officers, admin duties
Manager
Exeter Mcdonalds
04.2004 - 09.2007
- Duties: train, cash, run shifts
Education
Bachelor's Degree - Sociology, Criminal Justice
Kutztown University
05.2011
High School Diploma - undefined
Exeter SHS
01.2007
Skills
- Outgoing and social personality
- Extremely fast and efficient learner
- Interacts well with co-workers and clients
- College graduate
- Very professional and conscientious
- Determined
- Hardworking
- A lot of customer service experience
Timeline
Independent Marketing Consultant
Self Employed
10.2022 - Current
Coordinator
Penske Truck Leasing
01.2015 - 09.2022
Over the Road Coordinator
Penske Truck Leasing
07.2013 - 01.2015
Collections
Sovereign Bank
02.2012 - 07.2013
Dispatcher
Reading Police 911 Communications
12.2011 - 01.2013
Credit and Collections
First Energy Electric (Contractor through Everstaff LLC)
06.2011 - 10.2011
Internship
Berks County Adult Probation
12.2010 - 02.2011
Call Center Lead
Progressive Business Publications
06.2008 - 05.2011
Manager
Exeter Mcdonalds
04.2004 - 09.2007
Bachelor's Degree - Sociology, Criminal Justice
Kutztown University
High School Diploma - undefined
Exeter SHS