Lauren Williams
Orange,TX
Summary
Compassionate, detail-oriented team member with exceptional customer service and relationship-building skills. Experienced in client communication, appointment scheduling, and document management. Dedicated to helping others and creating positive experiences through personalized service.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Insurance Agent
Farmers Insurance Agency
Beaumont, TX
11.2025 - Current
- Analyzed clients' situations and Recommended personalized insurance solutions based on individual needs and preferences.
- Built lasting client relationships through consistent communication, follow up, and excellent customer service.
- Educated clients on coverage options and policy features to help them make informed decisions, reinforcing trust and loyalty across the established client base.
- Worked closely with other team members to optimize sales strategies and achieve regional goals.
Performance and Event Coordinator
Self-employed
Orange, TX
01.2024 - Current
- Managed bookings, calendars, contracts, and client communication through phone and email while building strong relationships and securing repeat business.
- Managed payments, deposits, and event finances while maintaining accurate financial records.
- Led and coordinated a team of performers through rehearsals, meetings, and live events keeping a cohesive team dynamic while ensuring audience satisfaction.
- Promoted performances through social media, advertising, and community engagement.
Daycare Teacher's Assistant
Community Christian Church and School
Orange, TX
06.2023 - 10.2023
- Planned engaging educational and creative activities to encourage positive learning and independence.
- Provided compassionate care and individualized attention to support each child's emotional, social, and developmental needs.
- Ensured the safety and well-being of children through attentive supervision and a nurturing environment.
- Provided compassionate care and individualized attention to support each child's emotional, social, and developmental needs.
Customer Service Representative
Wal-Mart Supercenter
Orange, TX
06.2022 - 03.2023
- Created a welcoming, positive experience by greeting every customer with enthusiasm, kindness, and a genuine smile.
- Assisted customers over the phone in resolving issues, navigating the company website, and placing online orders, improving overall user experience.
- Resolving customer inquiries to ensure satisfaction and provide effective resolutions.
- Collaborated with team members to maintain store organization, product availability, and efficient daily operations.
Wild Wishes Volunteer
Kingdom Zoo Wildlife Center
Orange, TX
01.2017 - 06.2022
- Assisted in planning Wild Wishes events that provide unforgettable animal encounters to children facing terminal illness, trauma, abuse, or other hardships
- Trained and mentored new volunteers on safety protocols and animal handling techniques.
- Enhanced guest interaction and experience through guided tours, while promoting animal conservation and awareness.
- Led animal carer by ensuring proper nutrition, habitat cleaning, and basic medical care for a variety of species.
Education
Business Management
Lamar State College Orange
Orange, TXHigh School Diploma -
Orangefield High School
Orangefield, Texas05-2022
Skills
- Compassionate Customer Service
- Appointment Scheduling
- Client Account Management and Documentation
- Professional Phone and Email Communication
- Calendar Management
- Computer Proficiency
- Data Entry
- Event Coordination
- Relationship Building
- Resourcefulness
- Reception and Front Desk Operations
- Attention to Detail
Certification
- Licensed Texas Property and Casualty insurance Agent, Texas Department of Insurance - 2025-Present
Timeline
Insurance Agent
Farmers Insurance Agency
11.2025 - Current
Performance and Event Coordinator
Self-employed
01.2024 - Current
Daycare Teacher's Assistant
Community Christian Church and School
06.2023 - 10.2023
Customer Service Representative
Wal-Mart Supercenter
06.2022 - 03.2023
Wild Wishes Volunteer
Kingdom Zoo Wildlife Center
01.2017 - 06.2022
Business Management
Lamar State College Orange
High School Diploma -
Orangefield High School