Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lori Ann Pannier

Wonder Lake,IL

Summary

Adept at providing exceptional customer experiences, my 20+ year tenure at The Woodstock Opera House showcases my reliability as a team member with adaptability and situational awareness. With skills in Microsoft Office and exceptional written and verbal communication, I consistently maintain high standards of service and data accuracy with a willingness to learn new skills and contribute positively to the overall working environment. Experience in several other industries, including Temp Agencies, provides a unique adaptability to diverse situations.

Overview

21
21
years of professional experience

Work History

Ticket Agent/Front of House Attendant

City Of Woodstock; The Woodstock Opera House
11.2003 - Current
  • Use computerized ticketing systems to process ticket orders accurately and securely by phone and in person.
  • Process order transactions, resolve ticketing issues, and manage audiences.
  • Act as first point of contact for patrons and public while adhering to the City's high standard for excellent customer service.
  • Maintain daily reports, email and projects for Theatre, as well as specific computer projects for the City offices.
  • Assist with development and implementation of new ticketing policies for enhanced service delivery.
  • Assist in training new hires.

Copy Editor

Blue Parabola LLC
11.2010 - 04.2012
  • Enhanced reading quality by meticulously proofreading and editing various articles and documents.
  • Enhanced writer skills by providing constructive feedback on submitted drafts.
  • Maintained high standards of language usage by correcting grammar, punctuation, and syntax errors.

Education

Bachelors of Fine Arts - Theatre Arts

Illinois Wesleyan University
Bloomington, IL
05.1983

Skills

  • Compassionate Customer Service
  • Accurate Data Entry
  • Payment Processing
  • Microsoft Office
  • Written and Verbal Communication
  • Multitasking and Organization
  • Phone and Email Etiquette
  • Staff Training
  • Office Equipment Operations
  • Problem-Solving

Timeline

Copy Editor

Blue Parabola LLC
11.2010 - 04.2012

Ticket Agent/Front of House Attendant

City Of Woodstock; The Woodstock Opera House
11.2003 - Current

Bachelors of Fine Arts - Theatre Arts

Illinois Wesleyan University
Lori Ann Pannier