Work Preference
Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
LAUREN WILSON
Open To Work

LAUREN WILSON

Shrewsbury,MA

Work Preference

Job Search Status

Open to work
Desired start date: Immediately

Desired Job Title

Office AssistantHome Health AideProperty Management Assistant

Work Type

Full TimePart TimeSeasonal Work

Location Preference

On-SiteRemoteHybrid
Location: Shrewsbury, MA, USWorcester, MACharlton, MA
Open to relocation: No

Salary Range

$20/hr - $1000/hr

Important To Me

Paid time off401k matchCompany Culture

Summary

Results-driven professional with proven track record of leadership excellence. Skilled in strategic planning, team collaboration, and driving projects to successful completion. Strong focus on fostering collaborative environment, ensuring adaptability, and delivering impactful outcomes. Known for effective communication, problem-solving acumen, and unwavering reliability in dynamic settings. Adaptable to evolving demands and skilled in strategic decision-making and conflict management.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Store Coffeehouse Leader

Starbucks
Northborough, MA
02.2025 - 12.2025
  • Led high-performing teams to achieve operational excellence and customer satisfaction.
  • Implemented training programs to enhance employee skills and service quality.
  • Streamlined inventory management processes to reduce waste and improve profitability.
  • Developed strategic initiatives to drive sales growth and enhance brand loyalty.
  • Fostered a culture of collaboration, ensuring alignment with corporate values and goals.

Store Manager

Athleta Gap, Inc.
Millbury, MA
07.2021 - 01.2025
  • Hired, trained, and developed employees 20+ for various positions throughout the store and district.
  • Implemented sales strategies to achieve revenue targets.
  • Managed inventory control processes, optimizing stock levels and reducing shrinkage.
  • Fostered a positive store culture through effective communication and employee engagement initiatives.
  • Collaborated with district management to execute promotional campaigns successfully.
  • Led operations to enhance customer experience and increase store efficiency.
  • Developed and implemented sales strategies to achieve revenue targets.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Cashier & Front End Supervisor

Wegmans
Northborough, MA
03.2020 - 11.2021
  • Helped customers purchase groceries and expedited Online pick-ups.
  • Oversaw 15+ cashiers per shift with customers concerns, ID checks, breaks, and line management.
  • Stepped up to help in a service industry that required support during the COVID pandemic.

Store Manager

Gap, Gap Inc.
Millbury, MA
07.2008 - 11.2021
  • Successfully managed daily operations of $2.3 m three box location.
  • Strategized with management team on store promotions and events to ensure successful outcomes.
  • Drove business results through analyzing KPI’s and effective scheduling.
  • Built tenured team with bench strength, promoted 10-15 individuals to higher roles and to other locations.
  • Ensured quality customer service was being delivered, coached team as needed, and resolved problems politely and quickly.
  • Analyzed sales data to identify trends and adjust merchandise assortments accordingly.
  • Ensured compliance with company policies, operational standards, and safety regulations.

Education

Bachelor of Science - Psychology

Endicott College
Beverly
05-2002

Skills

  • Leadership
  • Relationship building
  • Driving Results
  • Conflict Resolution
  • Payroll & Scheduling
  • Merchandising
  • Customer Service
  • Strategic planning
  • Continuous improvements
  • Inventory
  • Outlook, Zebra Tech
  • POS, Microsoft Office 360
  • Workday, PowerBi, Zoom, Webex
  • Motivating teams

Certification

  • Manual Choke Saving , TAP Series - exp. 8/13/2028
  • Food Safety Manager, NRFSP - 4/11/25-4/11/2030
  • Certified Home Health Aid, Nurse Aid, Caregiver Udemy

- Jan 31, 2025

Timeline

Store Coffeehouse Leader

Starbucks
02.2025 - 12.2025

Store Manager

Athleta Gap, Inc.
07.2021 - 01.2025

Cashier & Front End Supervisor

Wegmans
03.2020 - 11.2021

Store Manager

Gap, Gap Inc.
07.2008 - 11.2021

Bachelor of Science - Psychology

Endicott College

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