LAUREN WOODSON
Mesquite,TX
Summary
Experienced intake coordinator with over a decade of expertise in patient care management and healthcare administration. These skills are best exhibited through coordinating care plans, ensuring compliance, and optimizing operational efficiency. Establishing a proven track record of driving organizational growth while prioritizing patient well-being through consistent advocacy. Ultimately, passionate about delivering high-quality care and fostering collaborative interdisciplinary teamwork.
Overview
9
9
years of professional experience
Work History
Home Connect Coordinator
AIS Healthcare
Dallas, TX
09.2021 - Current
- Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
- Maintained strict adherence to privacy regulations by securely handling sensitive patient information throughout the intake process.
- Provided exceptional customer service to patients, families, and healthcare providers during the intake process, promoting a welcoming atmosphere.
- Identified areas for improvement within the clinical intake process, implementing changes that resulted in increased efficiency without compromising quality of service delivery.
Intake Manager
Amcare Pro Home Health
Dallas, TX
10.2020 - 08.2021
- Led a team of intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals.
- Established productive relationships with QA, Billing, and Authorization teams to facilitate smooth client transitions into intake, scheduling, and admissions
- Facilitated maximum 3rd party reimbursements through collaboration with AR management and thorough understanding of the Medicare reimbursement system.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Nurse Scheduling Coordinator
Kroger Specialty Infusion
Dallas, TX
06.2020 - 10.2020
- Improved patient care by coordinating infusion schedules with nursing and home health teams and facilitating communication among agencies and teams.
- Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
- Enhanced workflow efficiency by implementing new scheduling systems and streamlining daily processes to drive department growth.
Clinical Assistant
Paragon Health Care
Dallas, TX
06.2018 - 02.2020
- Enhanced patient care by efficiently managing medical records and coordinating appointments.
- Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
- Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
- Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.
Intake Referral Coordinator
DFW Home Health
Dallas, TX
10.2016 - 06.2018
- Streamlined referral process with CTCs/PCRs by implementing efficient tracking and communication to follow up with admitted patients.
- Managed electronic health records efficiently, safeguarding sensitive patient information to expedite the referral process.
- Fielded incoming calls from hospitals, patients or family members about SOC/ROC
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
Operations Administrator
Towers Watson's One Exchange
Dallas, TX
10.2014 - 10.2016
- Assisted team members with customer issues/complaints to seek resolution
- Troubleshoot and diagnosed customer issues/complaints over the telephone to seek resolution
- Responded to inquiries with the highest quality of compassion and care
- Met deadlines associated with specific projects and customer escalations
Education
High School Diploma -
Poteet High School
Mesquite, TX05.2009
Skills
- Type 40 GWPM
- 4,000 KPM
- Exceptional knowledge in Citrix Operation, Centricity, Vision, HomeCare HomeBase, NextGen, SharePoint, Oracle, Fosse, CPR and Marsha
- Contract Management
- Staff Supervision
- Patient Scheduling
- Teamwork and Collaboration
- Insurance Verification
- HIPAA Compliance
- Medical terminology knowledge
- Interpersonal Communication
- Cross-Functional Collaboration
Timeline
Home Connect Coordinator
AIS Healthcare
09.2021 - Current
Intake Manager
Amcare Pro Home Health
10.2020 - 08.2021
Nurse Scheduling Coordinator
Kroger Specialty Infusion
06.2020 - 10.2020
Clinical Assistant
Paragon Health Care
06.2018 - 02.2020
Intake Referral Coordinator
DFW Home Health
10.2016 - 06.2018
Operations Administrator
Towers Watson's One Exchange
10.2014 - 10.2016
High School Diploma -
Poteet High School