Summary
Overview
Work History
Education
Skills
Timeline
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LAUREN WOODSON

Mesquite,TX

Summary

Experienced intake coordinator with over a decade of expertise in patient care management and healthcare administration. These skills are best exhibited through coordinating care plans, ensuring compliance, and optimizing operational efficiency. Establishing a proven track record of driving organizational growth while prioritizing patient well-being through consistent advocacy. Ultimately, passionate about delivering high-quality care and fostering collaborative interdisciplinary teamwork.

Overview

9
9
years of professional experience

Work History

Home Connect Coordinator

AIS Healthcare
09.2021 - Current
  • Facilitated ongoing communication between clinical staff, patients, and families throughout the intake process, ensuring all parties remained informed and engaged in the care plan.
  • Maintained strict adherence to privacy regulations by securely handling sensitive patient information throughout the intake process.
  • Provided exceptional customer service to patients, families, and healthcare providers during the intake process, promoting a welcoming atmosphere.
  • Identified areas for improvement within the clinical intake process, implementing changes that resulted in increased efficiency without compromising quality of service delivery.


Intake Manager

Amcare Pro Home Health
10.2020 - 08.2021
  • Led a team of intake coordinators, ensuring all tasks were completed accurately and on time to meet organizational goals.
  • Established productive relationships with QA, Billing, and Authorization teams to facilitate smooth client transitions into intake, scheduling, and admissions
  • Facilitated maximum 3rd party reimbursements through collaboration with AR management and thorough understanding of the Medicare reimbursement system.
  • Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.

Nurse Scheduling Coordinator

Kroger Specialty Infusion
06.2020 - 10.2020
  • Improved patient care by coordinating infusion schedules with nursing and home health teams and facilitating communication among agencies and teams.
  • Developed and implemented quality improvement initiatives to provide best possible patient care and identify and address areas of concern.
  • Enhanced workflow efficiency by implementing new scheduling systems and streamlining daily processes to drive department growth.

Clinical Assistant

Paragon Health Care
06.2018 - 02.2020
  • Enhanced patient care by efficiently managing medical records and coordinating appointments.
  • Assisted healthcare professionals in providing high-quality treatment to patients, ensuring a smooth workflow.
  • Improved patient satisfaction by handling queries and concerns with empathy and professionalism.
  • Maintained strict confidentiality of patient information, adhering to HIPAA guidelines at all times.

Intake Referral Coordinator

DFW Home Health
10.2016 - 06.2018
  • Streamlined referral process with CTCs/PCRs by implementing efficient tracking and communication to follow up with admitted patients.
  • Managed electronic health records efficiently, safeguarding sensitive patient information to expedite the referral process.
  • Fielded incoming calls from hospitals, patients or family members about SOC/ROC
  • Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.

Operations Administrator

Towers Watson's One Exchange
10.2014 - 10.2016
  • Assisted team members with customer issues/complaints to seek resolution
  • Troubleshoot and diagnosed customer issues/complaints over the telephone to seek resolution
  • Responded to inquiries with the highest quality of compassion and care
  • Met deadlines associated with specific projects and customer escalations

Education

High School Diploma -

Poteet High School
Mesquite, TX
05.2009

Skills

  • Type 40 GWPM
  • 4,000 KPM
  • Exceptional knowledge in Citrix Operation, Centricity, Vision, HomeCare HomeBase, NextGen, SharePoint, Oracle, Fosse, CPR and Marsha
  • Contract Management
  • Staff Supervision
  • Patient Scheduling
  • Teamwork and Collaboration
  • Insurance Verification
  • HIPAA Compliance
  • Medical terminology knowledge
  • Interpersonal Communication
  • Cross-Functional Collaboration

Timeline

Home Connect Coordinator

AIS Healthcare
09.2021 - Current

Intake Manager

Amcare Pro Home Health
10.2020 - 08.2021

Nurse Scheduling Coordinator

Kroger Specialty Infusion
06.2020 - 10.2020

Clinical Assistant

Paragon Health Care
06.2018 - 02.2020

Intake Referral Coordinator

DFW Home Health
10.2016 - 06.2018

Operations Administrator

Towers Watson's One Exchange
10.2014 - 10.2016

High School Diploma -

Poteet High School

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LAUREN WOODSON