Summary
Overview
Work History
Education
Skills
Timeline
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Lauren Wright

Lauren Wright

New York,NY

Summary

Dedicated professional with a focus on client satisfaction and retention. Experienced in developing customized solutions and facilitating effective communication between clients and internal teams. Committed to driving strategic initiatives that foster long-term relationships and company growth.

Overview

2
2
years of professional experience

Work History

Global Key Account Manager

Smurfit Westrock
New York, New York
01.2025 - Current
  • Managed relationships with Estée Lauder Companies to enhance customer satisfaction.
  • Collaborated with cross-functional teams to support strategic account initiatives.
  • Prepared regular reports on account performance for management review.
  • Developed tailored solutions addressing diverse customer needs.
  • Facilitated communication between customers and internal departments to ensure effective service delivery.
  • Attended industry events to strengthen relationships and expand networking opportunities.
  • Conducted market analysis identifying new growth opportunities in global markets.

Sales Account Manager

Smurfit Westrock
New York, New York
02.2024 - 01.2025
  • Cultivated strong relationships with L'Oreal to identify and address needs.
  • Managed client accounts, ensuring high satisfaction and retention rates.
  • Collaborated with sales team to develop strategies for account growth.
  • Delivered product information and support during key client meetings.
  • Coordinated with internal teams to fulfill client requests efficiently.
  • Leveraged CRM software to track interactions and manage client accounts.
  • Assisted in proposal and presentation preparation for client engagements.

Consumer Sales Trainee

Smurfit WestRock
Hendersonville, North Carolina
08.2023 - 02.2024
  • Completed a six-month training in secondary packaging processes at Smurfit WestRock, Hendersonville.
  • Gained first-hand insight into how a B2B company operates.
  • Acquired knowledge of supply chain management principles to enhance operational effectiveness.
  • Studied customer satisfaction metrics and analyzed their impact on business performance.

Education

Bachelor of Science - Psychology and Data Analytics

Michigan State University
East Lansing, MI
05-2023

Semester Abroad - Psychology

University of Kent
Canterbury, England
09.2022 - 01.2023

Skills

  • Account management
  • Customer relationship management
  • Market analysis
  • Strategic planning
  • Sales forecasting
  • Communication skills
  • Team collaboration
  • Problem solving
  • Proficient in Excel

Timeline

Global Key Account Manager

Smurfit Westrock
01.2025 - Current

Sales Account Manager

Smurfit Westrock
02.2024 - 01.2025

Consumer Sales Trainee

Smurfit WestRock
08.2023 - 02.2024

Semester Abroad - Psychology

University of Kent
09.2022 - 01.2023

Bachelor of Science - Psychology and Data Analytics

Michigan State University