Lauren Zalenski
West Lawn,Pennsylvania
Summary
Results-driven employee bringing progressive background in workplace and educational environments. Natural leader with exceptional skills in customer relations, satisfaction, and communication. Manages competing priorities with organized and resourceful approaches.
Overview
5
5
years of professional experience
Work History
Sales Associate/Cashier
The Primitive Barn
Sinking Spring , PA
09.2018 - 08.2020
- Greeted customers and helped with product questions, selections and purchases.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Cultivated customer loyalty, promoted repeat business and improved sales.
Server/Hostess
Isaacs Deli
Wyomissing , PA
01.2017 - 08.2019
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Increased sales by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Cashier
Yogo Paradise
Sinking Spring , PA
08.2016 - 01.2017
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise.
Education
Bachelor of Science - Communication Sciences And Disorders
West Chester University of Pennsylvania
West Chester, PA05.2022
Skills
- Strong Communication and Interpersonal Skills
- Exceeding Customer Expectations
- Building Customer Loyalty
- Safety and Cleanliness Standards
- Adaptable and Flexible
- Transactions and Cash Handling
- Teamwork and Collaboration
Timeline
Sales Associate/Cashier
The Primitive Barn
09.2018 - 08.2020
Server/Hostess
Isaacs Deli
01.2017 - 08.2019
Cashier
Yogo Paradise
08.2016 - 01.2017
Bachelor of Science - Communication Sciences And Disorders
West Chester University of Pennsylvania
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