Laurence Healy
Bethesda,MD
Summary
CompTIA certified IT professional and veteran of the United States Navy, with 11 years of military service and 4 years of experience as a business owner. Highly disciplined and task-oriented, with a strong background in customer relations. Possesses excellent communication skills and a goal-oriented approach to task completion and time management, ensuring positive outcomes through comprehensive and systematic planning. Demonstrates strong critical thinking and problem-solving abilities, proven adaptability in high-stress situations, and the ability to work effectively both independently and in team environments. A lifelong learner, always striving for self-improvement through new professional and educational opportunities. Eager to leverage expertise in a new challenge to continue growing and learning.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Operational Manager
SwimKids Swim School
11.2023 - 08.2024
- Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Improved team productivity through effective communication, training, and performance evaluations.
- Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
Facility Manager
High Sierra Pool Management
03.2023 - 10.2023
- Evaluated facility operations and personnel for safety and health regulations compliance.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
Microsoft Software and Systems Academy
Microsoft
06.2022 - 11.2022
- Studied Azure cloud application development, learning how to design and implement applications using the software development cycle
- Learned and applied principles of object-oriented programing and Azure application development and gained an understanding of the SCRUM Agile software development process
- Learned software development tools such as RESTful API, MVC, .NET Framework, CSS, JavaScript, AJAX, JQuery, and Entity Framework.
Master SCUBA Diver Trainer
Micronesia Divers Association
05.2020 - 10.2021
- Independent business owner contracted with the premier SCUBA diving training facility in Guam, a world-renowned SCUBA tourist destination
- Organized and scheduled groups of 8 to 16 students, for multi-day trainings sessions spanning over multiple weeks
- In a classroom environment, taught dive theory to students who were from a wide range of cultural backgrounds, learning styles, languages, and skill levels
- Maintained a safe and inclusive training environment while working with students on practical skills while underwater.
Business Owner and Operator
A & L Underwater Services
06.2017 - 11.2019
- Built and operated a successful SCUBA diving services company, specializing in underwater maintenance and repair of ships up to 120 feet in length
- Became the number one recommended dive service for three major transit marinas
- Recommended for and accepted by the Better Business Bureau within one year of opening
- After only one year of operation, A & L Underwater Services acquired over 130 repeat customers and performed maintenance and cleaning on over 400 boats.
Naval Officer
US Navy
06.2000 - 10.2011
- Trained as a student naval pilot until medically disqualified from flying
- Transitioned to a role managing the on and off boarding of student pilots and their confidential training records
- Created a comprehensive onboarding protocol to streamline the student check-in process, eliminating procedural inconsistencies between classes, and clarifying student roles and responsibilities
- Developed a standardized process for storing and transferring highly sensitive student training records enabling the secure transfer and storage of a backlog of over 500 mishandled records
- Implemented a work schedule for a pool of over 100 students waiting to start a new phase of training
- This required the meeting the role requirements of six different training organizations with a constantly revolving roster of student with unknown skill sets.
Naval Helicopter Crew Chief
US Navy
05.2002 - 05.2006
- Mentored junior crew members on proper maintenance techniques and operational procedures, fostering a culture of continuous improvement within the team.
- Coordinated ground support equipment, reducing turnaround times for aircraft servicing and refueling operations.
- Maintained a high level of technical proficiency through ongoing professional development and training in helicopter systems, maintenance procedures, and aviation regulations.
- Contributed to successful mission outcomes by providing critical in-flight support to pilots during complex maneuvers and emergency situations.
Education
Bachelor of Arts and Sciences in Geology -
University of Colorado at Boulder
05.2009
Skills
- Conflict Resolution
- Critical Thinking
- Self-Directed Worker
- Data Entry
- Microsoft Office
- Adobe
- Customer Service
- Interpersonal Skills
- Problem Solving
- Operations Management
- Decision-Making
- Team Leadership
Certification
IT Specialist – Software Development, 04/01/22
Timeline
Operational Manager
SwimKids Swim School
11.2023 - 08.2024
Facility Manager
High Sierra Pool Management
03.2023 - 10.2023
Microsoft Software and Systems Academy
Microsoft
06.2022 - 11.2022
Master SCUBA Diver Trainer
Micronesia Divers Association
05.2020 - 10.2021
Business Owner and Operator
A & L Underwater Services
06.2017 - 11.2019
Naval Helicopter Crew Chief
US Navy
05.2002 - 05.2006
Naval Officer
US Navy
06.2000 - 10.2011
Bachelor of Arts and Sciences in Geology -
University of Colorado at Boulder
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