Laurence Littles
Humble
Summary
Dynamic sales professional with a proven track record at Jd Sportsplex, excelling in upselling and exceptional customer service. Leveraged problem-solving skills to enhance customer satisfaction and loyalty. Collaborated effectively in high-pressure environments, achieving goals consistently. Recognized for professional demeanor and teamwork, driving repeat business and exceeding expectations.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Associate
Jd Sportsplex
12.2024 - Current
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Solved customer challenges by offering relevant products and services.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Built relationships with customers to encourage repeat business.
- Developed strong rapport with customers and created positive impression of business.
Gate Attendant
ASM Global
02.2025 - 12.2025
- Greet guests in a friendly, professional manner and provide directions or event-related information
- Verify tickets, credentials, and passes using manual or electronic scanning systems
- Enforce entry policies, bag policies, and venue rules consistently and respectfully
- Monitor guest flow to ensure safe and orderly entry and exit
- Communicate clearly with supervisors, security, and event staff regarding issues or concerns
- Assist with crowd control, line management, and accessibility needs
- Respond appropriately to guest questions, complaints, or emergency situations
Curbside Shopper
HEB Grocery Store
01.2024 - 05.2024
- Worked productively with customers to meet order requirements and service expectations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Consistently met deadlines and quality goals for accuracy and timeliness.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
Education
High School Diploma -
Summer Creek
Houston, TX05-2025
Electrical Appliction Diploma -
Tulsa Welding School
Houston, TX04-2025
Skills
- Upselling
- Promotional support
- Retail loss prevention
- Exceptional customer service
- Sales training
- Teamwork and collaboration
- Goal oriented
- Problem-solving skills
- Professional demeanor
Certification
Schematic Wiring and Blueprint Reading Test Meter Usage
Basic Electrical Understanding Electrical System Handling Safety Processes
HVAC/R Dual Voltage Systems Control Circuit and High Voltage Wiring
Single and Three Phase Motors Fundamentals of Solar Energy Design & Installation
Residential Wiring and Code Book Interpretation Electrical Circuits, Switches, Receptacles, & Fixtures
Commercial Wiring and Code Book Interpretations Load Calc, Cost Estimates, & Conduit Manipulation
Pull and Junction Boxes Conductor selection, calculation, & installation
Branch & Feeder Circuit Load Requirement Calculations Voice, Data, & Video Cabling Systems
Motor & Lighting Control Devices Transformer Operating Characteristics
Switchgear Construction & Maintenance Overcurrent Protection, Grounding, & Bounding
Photovoltaic Training Program Certificate of Completion
Languages
English
Timeline
Gate Attendant
ASM Global
02.2025 - 12.2025
Sales Associate
Jd Sportsplex
12.2024 - Current
Curbside Shopper
HEB Grocery Store
01.2024 - 05.2024
High School Diploma -
Summer Creek
Electrical Appliction Diploma -
Tulsa Welding School