Laurene Stuckey
Jackson,MS
Summary
Dynamic Life and Health Insurance Agent plus Customer Service Advocate with expertise in promoting insurance options, determining clients' needs and detecting potential clients. Adept at building strong client relationships through effective communication and problem-solving skills, delivering tailored insurance solutions that enhance customer satisfaction and retention. Committed to providing empathetic, solutions-oriented service. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
8
8
years of professional experience
1
1
Certificate
Work History
Life and Health Insurance Agent
Self-Employed
04.2020 - Current
- Pre-qualify clients for life and health insurance, delivering personalized coverage options.
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
- Build relationships with clients, providers and networks using active listening and issue resolution.
- Use strong communication skills plus empathic and solutions-oriented service to ensure a smooth customer experience.
- Approximately 95-98% Underwriting approval rating.
- Apply knowledge of medical terminology and compliance practices to support accurate, risk-aware choices.
Member Support Advocate
Concentrix
09.2024 - 06.2025
- Worked effectively with fellow team members to coordinate effective solutions to any question or concern.
- Conducted pre-screening activities to determine eligibility for supportive services and made appropriate referrals.
- Bolstered customer retention by promoting cross product lines and discounted benefits.
- Delivered friendly service and offered expert support regarding health insurance, pharmacy benefits and ancillary services in every interaction.
- Assisted members in navigating processes and procedures to resolve issues.
- Earned 100% Member Satisfaction Score multiple times; fostering a high level of trust.
Social Services Director
Compere's Nursing Home
03.2018 - 11.2019
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Facilitated resident and family meetings to support care planning and open communications.
- Demonstrated effective communication, collaboration and customer service in a sensitive resident focused environment.
- Spearheaded 100% of admissions referral and discharge planning processes to ensure smooth, client-centered experiences.
Customer Service Representative
Conduent
06.2017 - 03.2018
- Responded to customer requests for products, services, and company information.
- Maintained confidential member and company information in compliance with company policies and procedures.
- Exhibited collaboration, tenacity and professionalism toward clients and staff.
- High level of thoroughness and trust established with about 90% plus clients.
- Remained calm under pressure to professionally navigate challenging situations.
Education
Master of Social Work - Social Work
University of Southern Mississippi
Hattiesburg, MSBachelor of Science - Distributive Education
University of Georgia
Athens, GASkills
- Health and Life Insurance
- Policy analysis
- Asset protection expertise
- Cross-promote products
- Effective and collaborative communications
- Healthcare common procedure coding system HCPCS
- Proficient in Salesforce
- Proficient in Microsoft Word
Certification
- Licensed Life and Health Insurance Agent - Expiration June 30, 2027
Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Member Support Advocate
Concentrix
09.2024 - 06.2025
Life and Health Insurance Agent
Self-Employed
04.2020 - Current
Social Services Director
Compere's Nursing Home
03.2018 - 11.2019
Customer Service Representative
Conduent
06.2017 - 03.2018
Master of Social Work - Social Work
University of Southern Mississippi
Bachelor of Science - Distributive Education
University of Georgia
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