Lauren Fassett
Peoria,IL
Summary
Junior Software Engineer skilled in programming languages such as Java, Python, and C++. Adept in full software development lifecycle, including coding, testing, and debugging. Strong focus on collaboration and delivering reliable, scalable solutions. Known for adaptability and consistently meeting evolving project requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Federal Work Study Student
DeVry University
Remote
11.2023 - Current
- Sourced entry-level job opportunities across all academic majors for students and alumni, for comprehensive outreach.
- Updated and maintained employer and candidate data in Salesforce and HireDeVry systems, ensuring consistent and accurate information management.
- Conducted broad market research using Google Advanced Search and career databases to identify internship and full-time opportunities across diverse industries.
- Promoted virtual career fairs and hiring events through Five9 cloud contact center software and Salesforce Marketing Cloud, to enhance student engagement across multiple disciplines.
Technical Support Specialist
DISH Network
Remote
09.2020 - 08.2022
- Diagnosed and resolved technical issues involving Dish receivers, hardware devices, and system networks, using proprietary troubleshooting software and remote access tools.
- Assisted customers with billing inquiries, account upgrades, and general account management through CRM platforms and knowledge base systems.
- Identified, analyzed, and documented software and hardware issues using internal ticketing and escalation tools, including failures, bugs, and system malfunctions.
- Delivered comprehensive technical support and customer service assistance through live troubleshooting, knowledge articles, and workflow management systems.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Naperville, IL11-2025
Associate of Applied Science - Information Technology And Networking
DeVry University
Naperville, IL04-2024
Skills
- Python Java C# SQL HTML5 C JavaScript
- AWS Java Spring Boot NET Nodejs React Django MySQL
LANGUAGES:
FRAMEWORK / LIBRARIES:
- Active Directory Salesforce ServiceNow Microsoft Azure Five9
- Leadership Team Collaboration Adaptable Communication Detail-Oriented
TOOLS:
SOFT:
Certification
Wells Fargo Software Engineering Job Simulation on Forage - April 2025
- Developed ERDs to define system entities, attributes, and relationships, ensuring database normalization and data integrity.
- Applied software engineering best practices to identify potential data flow challenges early in the development cycle, improving system scalability and maintainability.
Timeline
Federal Work Study Student
DeVry University
11.2023 - Current
Technical Support Specialist
DISH Network
09.2020 - 08.2022
Bachelor of Science - Computer Information Systems
DeVry University
Associate of Applied Science - Information Technology And Networking
DeVry University