Lauren Fassett
Peoria,IL
Summary
Junior Software Engineer skilled in programming languages such as Java, Python, and C++. Adept in full software development lifecycle, including coding, testing, and debugging. Strong focus on collaboration and delivering reliable, scalable solutions. Known for adaptability and consistently meeting evolving project requirements.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Federal Work Study Student
DeVry University
11.2023 - Current
- Sourced entry-level job opportunities across all academic majors for students and alumni, for comprehensive outreach.
- Updated and maintained employer and candidate data in Salesforce and HireDeVry systems, ensuring consistent and accurate information management.
- Conducted broad market research using Google Advanced Search and career databases to identify internship and full-time opportunities across diverse industries.
- Promoted virtual career fairs and hiring events through Five9 cloud contact center software and Salesforce Marketing Cloud, to enhance student engagement across multiple disciplines.
Technical Support Specialist
DISH Network
09.2020 - 08.2022
- Diagnosed and resolved technical issues involving Dish receivers, hardware devices, and system networks, using proprietary troubleshooting software and remote access tools.
- Assisted customers with billing inquiries, account upgrades, and general account management through CRM platforms and knowledge base systems.
- Identified, analyzed, and documented software and hardware issues using internal ticketing and escalation tools, including failures, bugs, and system malfunctions.
- Delivered comprehensive technical support and customer service assistance through live troubleshooting, knowledge articles, and workflow management systems.
Education
Bachelor of Science - Computer Information Systems
DeVry University
Naperville, IL11-2025
Associate of Applied Science - Information Technology And Networking
DeVry University
Naperville, IL04-2024
Skills
- Python Java C# SQL HTML5 C JavaScript
- AWS Java Spring Boot NET Nodejs React Django MySQL
LANGUAGES:
FRAMEWORK / LIBRARIES:
- Active Directory Salesforce ServiceNow Microsoft Azure Five9
- Leadership Team Collaboration Adaptable Communication Detail-Oriented
TOOLS:
SOFT:
Certification
Wells Fargo Software Engineering Job Simulation on Forage - April 2025
- Developed ERDs to define system entities, attributes, and relationships, ensuring database normalization and data integrity.
- Applied software engineering best practices to identify potential data flow challenges early in the development cycle, improving system scalability and maintainability.
Timeline
Federal Work Study Student
DeVry University
11.2023 - Current
Technical Support Specialist
DISH Network
09.2020 - 08.2022
Bachelor of Science - Computer Information Systems
DeVry University
Associate of Applied Science - Information Technology And Networking
DeVry University
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