Lauren Sweeney
Bowling Green,KY
Summary
Dynamic professional with a proven track record at Graves Gilbert, excelling in effective organizational skills and time management. Recognized for enhancing patient experiences through proactive communication and attention to detail. Adept at maintaining confidentiality while optimizing operational efficiency, consistently achieving high levels of customer satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Lab Receptionist
Graves Gilbert
10.2024 - Current
- Greeted incoming patients professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed to correct location of clinic, if necessary.
- Kept reception area clean and neat to give patients positive first impression.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Organized area by replenishing items that would increase time flow/reduce wait time during order pulling for patients.
Sales Receptionist
IGo Motors
05.2024 - 08.2024
- Streamlined office operations, enhancing staff productivity and guest satisfaction through efficient clerical support and warm, professional reception services.
- Managed financial transactions with precision, ensuring accurate cash handling and reconciliation during opening and closing procedures.
- Fostered a welcoming environment, consistently providing prompt and friendly assistance to visitors while maintaining a professional atmosphere.
- Optimized administrative process, significantly reducing wait times and improving overall office efficiency through proactive support and task management.
Store Manager/ Assistant Store Manager
Hot Topic
10.2022 - 05.2024
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Delegated assignments to meet coverage needs and maintain store standards.
- Interacted with customers to build rapport and offer product expertise
- Optimized store operations, driving sales growth and enhancing customer satisfaction through strategic leadership and effective team management
Sleep Coach
S3 Sleep Solutions
01.2022 - 04.2022
- Empowered patients with CPAP knowledge, addressing concerns and boosting confidence for improving therapy outcomes
- Assisted patients through outbound and inbound calls
- Maintained professionalism to protect any sensitive information for the patients and company
- Coordinated insurance authorizations, and verifying coverage purposes.
- Facilitated troubleshooting efforts, quickly identifying and resolving technical issues with CPAP machines.
- Educated patients on proper cleaning and maintenance techniques, prolonging the life of their equipment and reducing risk of infection.
Cake Decorator
Publix
01.2018 - 03.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Education
Associate of Science - Criminal Justice
Chattanooga State Community College
Chattanooga, TN12-2021
Skills
- Effective organizational skills
- Time management
- Proficient in handling phone inquiries
- Detail-oriented data management
- Innovative thinking
- Collaborative teamwork skills
- Quality evaluation skills
- Motivational strategies
- Commitment to honesty
Languages
German
Limited Working
Timeline
Lab Receptionist
Graves Gilbert
10.2024 - Current
Sales Receptionist
IGo Motors
05.2024 - 08.2024
Store Manager/ Assistant Store Manager
Hot Topic
10.2022 - 05.2024
Sleep Coach
S3 Sleep Solutions
01.2022 - 04.2022
Cake Decorator
Publix
01.2018 - 03.2021
Associate of Science - Criminal Justice
Chattanooga State Community College
Similar Profiles
Rebekah BelilesRebekah Beliles
Radiologic Technologist at Graves Gilbert ClinicRadiologic Technologist at Graves Gilbert Clinic
Brenda BennettBrenda Bennett
Registered Medical Assistant at Graves Gilbert ClinicRegistered Medical Assistant at Graves Gilbert Clinic
Karen AgeeKaren Agee
APRN at Graves Gilbert ClinicAPRN at Graves Gilbert Clinic