Laurent Dujeancourt
Duncanville
Summary
Dynamic Senior Program Manager with over 10 years of experience in spearheading large-scale FTTH/FTTx fiber deployment, network operations, and infrastructure programs across the United States and Europe. Expertise in managing multi-million-dollar budgets ($5M–$8M), leading cross-functional teams, and orchestrating nationwide vendor ecosystems for Tier-1 telecommunications clients including AT&T Gigapower, Orange, and Iliad/Free. Proficient in program delivery, vendor management, and KPI/SLA oversight, with a strong focus on process improvement to enhance operational efficiency and minimize response times. Recognized for driving complex programs to successful completion while fostering team collaboration and employing strategic risk management and resource allocation skills in dynamic environments.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Program Manager – Maintenance & Network Operations
Circet USA
DFW Area, TX
01.2024 - 10.2025
- Administered comprehensive break and fix and maintenance strategies across various markets, supporting the integrity of large-scale fiber infrastructure networks.
- Formulated and launched streamlined dispatch and maintenance processes, resulting in a significant reduction in response times.
- Managed vendor performance evaluations and contract discussions, ensuring improved SLA adherence and increased network reliability.
- Streamlined financial tracking mechanisms and rate card governance, resulting in improved accuracy of budget forecasts.
- Coordinated interactions between field operations vendors and executive stakeholders to streamline project execution.
- Achieved significant improvements in customer connectivity through effective management of AT&T Gigapower projects. Enhanced service reliability by implementing proactive troubleshooting measures. Fostered a collaborative environment that elevated team performance and customer satisfaction.
- Led cross-functional teams to deliver successful program outcomes and meet project timelines.
- Developed comprehensive program plans that align with organizational goals and stakeholder expectations.
Account Manager – Smart Energy (IoT Programs)
Circet France
Villepinte, France
04.2022 - 12.2023
- Managed deployment of IoT energy infrastructure across the country, resulting in substantial year-over-year growth.
- Implemented and monitored safety compliance protocols for 6 regional agencies, leading a workforce of 100+ personnel to achieve operational excellence.
- Developed and maintained operational dashboards and reporting processes, increasing visibility into execution and facilitating timely decision-making.
- Developed and maintained strong client relationships to enhance customer satisfaction and retention.
- Coordinated project timelines and deliverables to ensure timely completion of client objectives.
FTTH Project Manager – Orange
Circet France
Vigny, France
03.2019 - 04.2022
- Executed comprehensive FTTH expansion strategies, ensuring timely delivery of 25,000+ fiber connections each year.
- Coordinated financial management of $5M budget and supervised engineering and technical teams to achieve operational objectives.
- Implemented effective scheduling strategies and coordinated supply chain activities to ensure timely deliveries and maintain high customer satisfaction levels.
- Led cross-functional teams to deliver complex projects on time and within budget.
- Developed project plans, including scope, timelines, and resource allocation strategies.
Account Manager – FTTH Operations (FREE)
Circet France
Bondoufle, France
04.2017 - 04.2019
- Supervised national implementation and maintenance initiatives, resulting in a significant increase in customer connections.
- Supervised 10 regional offices, coordinating efforts of 600+ employees to maintain high safety and quality benchmarks.
- Reduced rework and quality incidents by 15% through proactive audits and process improvements.
- Managed client relationships to ensure satisfaction and retention.
- Developed strategic account plans aligning with client goals and company objectives.
FTTH Project Manager
Circet France
Aubervilliers, France
01.2016 - 03.2017
- Managed projects delivering 30,000+ fiber connections annually with a $6M project portfolio.
- Supervised internal staff and subcontractors across installation and maintenance operations.
- Led cross-functional teams to deliver projects on time and within budget.
- Developed project plans, timelines, and resource allocations using industry-standard tools.
FTTH Construction Supervisor
Circet France
France, France
09.2013 - 12.2015
- Managed field operations supporting 15,000 installations per year.
- Coordinated contractor schedules, quality inspections, and safety compliance.
Team Leader – Heating & Plumbing Technician
Dalkia Group
France, France
01.2004 - 01.2012
- Supervised installation and maintenance teams for district heating systems.
- Trained technicians and ensured safety and quality standards.
Education
Ph.D. - Molecular Genetics
Université D’Évry Val D’Essonne
Evry, France12-2012
M.D. - Genome, Cells, Development & Evolution
Université Paris Sud XI
Orsay, France06-2009
Bachelor of Science - Biological Sciences
Université Paris Sud XI
Orsay, France06-2008
Skills
- Technical Program Management
- OSP / ISP Operations
- Vendor & Contractor Management
- Budget Planning & Forecasting
- SLA / KPI Performance Management
- Process Improvement & Standardization
- Construction & Field Operations
- Risk Management
- Client & Executive Reporting
- Quality Assurance / Compliance
- Problem-solving
- Detail-oriented
- Project management
- Strategic planning
- Process improvement
Certification
- ISO 9001 – Quality Management
- ISO 45001 – Safety Management
- Leardship Training - 2020
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Program Manager – Maintenance & Network Operations
Circet USA
01.2024 - 10.2025
Account Manager – Smart Energy (IoT Programs)
Circet France
04.2022 - 12.2023
FTTH Project Manager – Orange
Circet France
03.2019 - 04.2022
Account Manager – FTTH Operations (FREE)
Circet France
04.2017 - 04.2019
FTTH Project Manager
Circet France
01.2016 - 03.2017
FTTH Construction Supervisor
Circet France
09.2013 - 12.2015
Team Leader – Heating & Plumbing Technician
Dalkia Group
01.2004 - 01.2012
Ph.D. - Molecular Genetics
Université D’Évry Val D’Essonne
M.D. - Genome, Cells, Development & Evolution
Université Paris Sud XI
Bachelor of Science - Biological Sciences
Université Paris Sud XI
Personal Information
Title: Senior Technical Program Manager | Infrastructure | Program Manager | Telecom & Fiber Infrastructure | Network Deployment | Process Optimization | Leadership