Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

AMY RANDALL

Operations And Program Professional
SLC,UT

Summary

Driven Technical leader versed in risk, challenges and production requirements in technology spaces. Offering 9+ years of progressive experience as well as expertise in managing programs and building successful teams focused on creating high-quality work.

Overview

9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications

Work History

Sr. Technical Program Manager, R&D Operations

Twilio
San Francisco, CA
10.2022 - 02.2023
  • Organized and implemented new operational processes between Product and Go-To-Market groups
  • Launched Customer facing engagement programs with executive leadership
  • Focused on scalable process development with multiple products in various stages of maturity
  • Coached and managed team of Technical Program Managers with varying levels of seniority.

Director, Data Operations & Governance

Instructure
Salt Lake City, Utah
11.2019 - 10.2022
  • Directed the creation of a Data Governance program across business verticals, improving data visibility and decreasing reporting incidents by 30%.
  • Applied data hygiene methods that reduced field redundancy by 28%.
  • Headed the implementation of quarterly planning and agile methodology to bring visibility to Business and Technical roadmaps to drive with company goals.
  • Led the implementation and technical program management of new data structures including 2MM+ advisor engagements, cross organization change management and operations, and historical data alignment.

Director of PMO

Acima Credit
01.2019 - 11.2019
  • Engineered the adoption of Agile methodologies for the Engineering and Product departments
  • Guided Product Management to create high-value products through incremental delivery, backlog management, and high user engagement
  • Participated as Product Manager for two international development teams.

Technical Program Manager

Target
05.2016 - 01.2019
  • Orchestrated the SDLC of Retail and Online SaaS solutions across 13+ development teams.
  • Chaired the development of the Program Management department
  • Attained alignment between geographically separated departments that successfully delivered 40% of company goals in the first year.

Technical Project Manager

Backcountry
04.2014 - 03.2016
  • Implemented a 360 feedback process for the Engineering department
  • Launched an e-commerce marketplace resulting in $4.2M in revenue in 12 months.
  • Served as technical liaison, supporting engineering, management, procurement, and customer support.

Education

Master of Science - Industrial And Organizational Psychology

Capella University
Minneapolis, MN
09.2013 - 05.2015

Bachelor of Science - Psychology

The University of Utah
Utah
09.2010 - 05.2013

Skills

    Business Operations Development

Certification

Certified Agile Leader (CAL)

Timeline

Sr. Technical Program Manager, R&D Operations

Twilio
10.2022 - 02.2023

Certified Data Management Professional

06-2022

Director, Data Operations & Governance

Instructure
11.2019 - 10.2022

Director of PMO

Acima Credit
01.2019 - 11.2019

Certified Agile Leader (CAL)

12-2018

Technical Program Manager

Target
05.2016 - 01.2019

Technical Project Manager

Backcountry
04.2014 - 03.2016

Master of Science - Industrial And Organizational Psychology

Capella University
09.2013 - 05.2015

Bachelor of Science - Psychology

The University of Utah
09.2010 - 05.2013
AMY RANDALLOperations And Program Professional