AMY RANDALL
Operations And Program Professional
SLC,UT
Summary
Driven Technical leader versed in risk, challenges and production requirements in technology spaces. Offering 9+ years of progressive experience as well as expertise in managing programs and building successful teams focused on creating high-quality work.
Overview
9
9
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
Work History
Sr. Technical Program Manager, R&D Operations
Twilio
San Francisco, CA
2022.10 - 2023.02
- Organized and implemented new operational processes between Product and Go-To-Market groups
- Launched Customer facing engagement programs with executive leadership
- Focused on scalable process development with multiple products in various stages of maturity
- Coached and managed team of Technical Program Managers with varying levels of seniority.
Director, Data Operations & Governance
Instructure
Salt Lake City, Utah
2019.11 - 2022.10
- Directed the creation of a Data Governance program across business verticals, improving data visibility and decreasing reporting incidents by 30%.
- Applied data hygiene methods that reduced field redundancy by 28%.
- Headed the implementation of quarterly planning and agile methodology to bring visibility to Business and Technical roadmaps to drive with company goals.
- Led the implementation and technical program management of new data structures including 2MM+ advisor engagements, cross organization change management and operations, and historical data alignment.
Director of PMO
Acima Credit
2019.01 - 2019.11
- Engineered the adoption of Agile methodologies for the Engineering and Product departments
- Guided Product Management to create high-value products through incremental delivery, backlog management, and high user engagement
- Participated as Product Manager for two international development teams.
Technical Program Manager
Target
2016.05 - 2019.01
- Orchestrated the SDLC of Retail and Online SaaS solutions across 13+ development teams.
- Chaired the development of the Program Management department
- Attained alignment between geographically separated departments that successfully delivered 40% of company goals in the first year.
Technical Project Manager
Backcountry
2014.04 - 2016.03
- Implemented a 360 feedback process for the Engineering department
- Launched an e-commerce marketplace resulting in $4.2M in revenue in 12 months.
- Served as technical liaison, supporting engineering, management, procurement, and customer support.
Education
Master of Science - Industrial And Organizational Psychology
Capella University
Minneapolis, MN 2013.09 - 2015.05
Bachelor of Science - Psychology
The University of Utah
Utah 2010.09 - 2013.05
Skills
Business Operations Development
Agile Software Development
Stakeholder Engagement
Roadmap Development & Execution
Technical Program Management
Customer Feedback Loop Development
Business Value Realization
Employee Development
Change Management Leader
Certification
Certified Agile Leader (CAL)
Timeline
Sr. Technical Program Manager, R&D Operations
Twilio
2022.10 - 2023.02
Certified Data Management Professional
2022-06
Director, Data Operations & Governance
Instructure
2019.11 - 2022.10
Director of PMO
Acima Credit
2019.01 - 2019.11
Certified Agile Leader (CAL)
2018-12
Technical Program Manager
Target
2016.05 - 2019.01
Technical Project Manager
Backcountry
2014.04 - 2016.03
Master of Science - Industrial And Organizational Psychology
Capella University
2013.09 - 2015.05
Bachelor of Science - Psychology
The University of Utah
2010.09 - 2013.05