Lauretta Watkins
Goodlettsville,TN
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
4
4
years of professional experience
Work History
CUSTOMER SERVICE EXPERT
T-Mobile USA
11.2020 - Current
- Provides outstanding customer service through effective and timely resolution of various customer inquiries and concerns
- Approach each call with a can-do mindset and treat each customer with respect, courtesy, and a genuine desire to help.
- Provided customers with accurate, valid and complete information on products and services.
Temperature Taker
Heritage Medical Associates
06.2020 - 10.2020
- Advised visitors if their temperature was outside acceptable range or if they exhibited signs and symptoms of being ill.
- Greeted, guided and offered assistance to patients and visitors.
Caregiver
Clarendale at Indian Lake
04.2020 - 10.2020
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Helped clients get in and out of beds and wheelchairs.
AT YOUR SERVICE REP
JW Marriott Nashville
08.2019 - 03.2020
- Answer, record, log and process all guest calls, requests, questions and concerns
- Process guests' requests for wakeup calls, screening calls, do not disturb, call forwarding, and advise guests of any messages received.
- Provided excellent customer service by addressing customer needs in a timely fashion.
Education
HIGH SCHOOL DIPLOMA -
Maplewood high school
05.2017
LPN -
South College
Knoxville, TNSkills
- Competent
- Critical thinking
- Patience
- Time management
- Problem Solving
- Fluent in English
- Flexible and Adaptable
- Excellent Communicator
Timeline
CUSTOMER SERVICE EXPERT
T-Mobile USA
11.2020 - Current
Temperature Taker
Heritage Medical Associates
06.2020 - 10.2020
Caregiver
Clarendale at Indian Lake
04.2020 - 10.2020
AT YOUR SERVICE REP
JW Marriott Nashville
08.2019 - 03.2020
HIGH SCHOOL DIPLOMA -
Maplewood high school
LPN -
South College
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