Paula Bohner

Spearheaded the comprehensive setup of a new office location from inception, coordinating logistics and space utilization to ensure operational readiness.

Established core operational procedures and authored a comprehensive company procedure manual, standardizing daily workflows and reducing onboarding time for new staff.

Generated and analyzed complex sales reports, establishing a streamlined distribution schedule to provide executive leadership and stakeholders with critical business insights.

Liaised between customers and LLNA leadership to coordinate international supply chain operations.

Monitored and optimized inventory levels, utilizing customer forecasts and commercial commitments to prevent stockouts and guarantee product availability.

Supervised inventory levels against customer forecasts to maintain optimal stock levels and meet commercial obligations.

Executed international purchase orders with corporate headquarters in Italy to guarantee timely supply chain replenishment.

• Managed customer inquiries regarding ongoing order tracking, delays, and fulfillment schedules.
• Collaborated with the shipping department to streamline and deliver ready-to-ship notifications to clients.
• Coordinated international procurement by issuing purchase orders to the Italian headquarters, ensuring seamless, timely replenishment of US inventory.
• Sales Staff support including providing stock information, customer history, and quotes
• Trained new employees
• Coordinated logistics operations, ensuring timely delivery of products across North America.
• Managed inventory levels using advanced tracking systems to optimize supply chain efficiency.

• Executed a high number of phone calls in a challenging environment
• Completed customer requests, complaints, and issues efficiently
• Follow up on customer issues and changes until complete
• Entered exact notes in the freight bill for each customer email or phone call
• Coordinated specific pickup and delivery information with dispatch teams
• Provided direction, guidance, and instruction to teammates
• Motivated and inspired teammates to achieve their best
• Fostered a positive and collaborative team environment
• Supported management as needed
• Led initiatives to enhance customer feedback mechanisms and improve service quality.
• Developed training materials to educate staff on best practices for customer interactions.
• Analyzed customer satisfaction data to identify trends and recommend strategic improvements.
• Coordinated cross-functional teams to resolve complex customer issues effectively.
• Implemented process improvements that reduced response times for customer inquiries.
• Established key performance indicators to measure success in achieving customer satisfaction goals.
• Handled calls promptly and with courteous professionalism.
• Increased client retention by fostering strong relationships through consistent communication and followups.
• Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
• Completed call documentation while speaking with customers.
• Processed orders, service requests and applied information to customers.

• Evaluated customers’ needs to solve their issues prompt, efficiently, and professionally
• Created, distributed, and processed quotes and purchase orders
• Coordinated with purchasing to find replacement items for customers’ back orders
• Coordinated daily delivery instructions and issues with management
• Successfully managed challenging issues
• Prequalified returns and begin the process for those that qualified
• Brainstormed with the sales team on how to improve customer experience
• Proactively wrote the Customer Care Procedure Manual
• Successfully kept excellent client relationships
• Assist in training new employees
• Recognized ten times in 2022 for exceeding expectations and demonstrating Rogards Core Values

• Completed customer orders, cancellations, and changes accurately
• Prioritized work tasks and re-prioritized throughout the day
• Coordinated urgent orders with the production and transportation teams
• Coordinated potential product issues with technical services
• Watch accounts receivable and aided in collections
• Processed correct billing and checked collections

• Completed customer orders, cancellations, and changes accurately
• Prepared and distributed exact documents for both export and import shipments
• Coordinated order details to all stakeholders
• Processed invoicing accurately
• Cross trained to cover teammates’ desks with respect to that country’s Documentation requirements
• Provided outstanding customer service
• Volunteer Work: Employee Activity Committee, United Way Campaign, and Decatur Food Drive
• Selected by senior management to be a leader in the Sense of Purpose Project