Laureyn Alexander
Fontana,CA
Summary
A passionate leader who seeks to impact individuals and their success through coaching and development while expanding my leadership footprint
Overview
18
18
years of professional experience
Work History
Branch Manager
JPMorgan Chase & Co
08.2011 - Current
- Coach and develop employees
- Complete monthly/quarterly controls branch visits, identifying opportunities and providing additional support to Branch Managers, Assistant Branch Managers, and Lead Associate Operations to keep branches in compliance
- Conduct collateral sweeps throughout market
- Create and maintain a positive culture in the branch
- Develop and Facilitate workshops for Branch Managers, Assistant Branch Managers, Lead Associate Operations and Bankers
- Talent Acquisition Lead: Interview, hire, and train top talent candidates for all branch positions in the market
- Instill strong partnerships with the One Chase Team
- Lead market calls
Assistant Branch Manager
JPMorgan Chase & Co
05.2008 - 07.2011
- Trained and developed new team members in alignment with branch service standards and objectives
- Managed customer concerns, working with the manager to increase customer experience survey scores
- Managed employees schedules
- Lead weekly staff meetings to motivate employees, provided controls updates, and discussed sales targets
- Maintained strong controls within the branch resulting in multiple successful branch reviews
Operations Supervisor
Washington Mutual Bank
06.2006 - 04.2008
- Enforced regulatory and company policy compliance guidelines
- Managed internal operational standards and productivity targets
- Reviewed daily operations responsibilities with all employees
Education
Bachelor of Science - Paralegal Studies
University of La Verne
La Verne05.2006
Timeline
Branch Manager
JPMorgan Chase & Co
08.2011 - Current
Assistant Branch Manager
JPMorgan Chase & Co
05.2008 - 07.2011
Operations Supervisor
Washington Mutual Bank
06.2006 - 04.2008
Bachelor of Science - Paralegal Studies
University of La Verne