Summary
Overview
Work History
Education
Skills
Timeline
Generic

Lauri Jackson

Jacksonville,AR

Summary

Dynamic professional adept in data entry. Skilled in customer service, demonstrating exceptional organizational abilities and a results-driven approach. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

12
12
years of professional experience

Work History

Referencing Specialist III

TNAA
North Little Rock, AR
01.2017 - 01.2024
  • Conducted and recorded references, obtained and updated work history, license and credentials for applicants.
  • Obtained references and updated files during application review process; assured file is compliant with established standards and/or clarification and review is obtained as indicated.
  • Supported clinical team by processing cancels, low census terms, and assisted with conviction reviews.
  • Sent out performance evaluation for Joint Commission compliance annually.
  • Mentored junior team members, fostering professional growth through guidance on best practices in the industry.

Teller Supervisor

Centennial Bank
North Little Rock, AR
01.2012 - 01.2017
  • Managed teller schedules, ensuring adequate staffing levels during peak business hours.
  • Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
  • Counted cash drawers and made bank deposits.
  • Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
  • Assisted in recruiting new tellers, conducting interviews and making hiring recommendations based on candidate qualifications.
  • Reduced errors by implementing strict audit procedures and monitoring daily transactions.
  • Researched and resolved customer issues on personal savings, checking, and line of credit accounts.

Education

No Degree - General Studies

ASU Bebe Branch
Little Rock Air Force Base, Jacksonville, AR

No Degree - General Studies

Pulaski Technical College
North Little Rock, AR

High School Diploma -

Jacksonville High School
Jacksonville, AR
05.1996

Skills

  • Data entry proficiency
  • Pre-authorizations
  • Multi-line phone proficiency
  • Organizational abilities
  • Customer Service
  • HIPAA Compliance
  • Organization and Time Management
  • Administrative Support
  • Adaptable and Flexible
  • Computer Proficiency
  • Collaboration and Teamwork
  • Follow-up skills

Timeline

Referencing Specialist III

TNAA
01.2017 - 01.2024

Teller Supervisor

Centennial Bank
01.2012 - 01.2017

No Degree - General Studies

ASU Bebe Branch

No Degree - General Studies

Pulaski Technical College

High School Diploma -

Jacksonville High School
Lauri Jackson