LAURI TEBEEST
BROOKINGS
Summary
Proficient Patient Service Representative with a strong background in HIPAA compliance and insurance verification. Known for effectively managing patient intake and fostering trust through exceptional communication skills.
Overview
12
12
years of professional experience
Work History
Patient Service Representative
Avera
Brookings, SD
09.2019 - 02.2026
- Facilitated patient check-in processes, enhancing overall patient experience and satisfaction.
- Managed appointment scheduling, reducing wait times and optimizing clinic flow.
- Assisted in verifying insurance information, ensuring accuracy for billing processes.
- Addressed patient inquiries with professionalism, fostering trust and rapport.
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insuranced sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
Optician
Total Eyewear/20/20 Vision
Brookings, SD
08.2014 - 09.2019
- Provided expert advice on eyewear selection to enhance customer satisfaction.
- Conducted comprehensive eye exams using advanced diagnostic equipment.
- Assisted in fitting and adjusting eyewear for optimal comfort and performance.
- Maintained inventory of lenses and frames, ensuring product availability and organization.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Aided patients in selection of flattering eyeglass frames appropriate for prescription and style preferences.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
- Assisted patients with inserting, removing, and caring for contact lenses through hands-on demonstrations and clear instructions.
- Instructed patients on proper insertion, removal, and cleaning techniques for contact lenses.
Education
High School Diploma -
Brookings High School
Brookings, SDSkills
- Customer service
- HIPAA compliance
- Insurance verification
- Patient intake
- Appointment scheduling
- Conflict resolution
- Directing callers
Timeline
Patient Service Representative
Avera
09.2019 - 02.2026
Optician
Total Eyewear/20/20 Vision
08.2014 - 09.2019
High School Diploma -
Brookings High School