Laurice Pettiford
Raleigh,NC
Summary
Dedicated and results-driven professional with a diverse background in Real Estate and Public Relations, now transitioning into the Information Technology field. I Posses a strong foundation in customer service, communication, problem-solving, and project management. Demonstrated ability to handle confidential information with the utmost care, ensure regulatory compliance, and maintain meticulous attention to detail. Adept at understanding user needs, providing tailored solutions, and delivering exceptional support. Eager to leverage extensive experience in client relations and project coordination to contribute effectively to IT projects and initiatives, ensuring security, efficiency, and user satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Mortgage Loan Officer
Nexa Mortgage, LLC
Raleigh, NC
04.2021 - Current
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
- Collaborated with underwriting and processing teams to resolve issues and expedite loan approvals.
- Exhibited strong attention to detail and maintained confidentiality of client information and to ensure data systems are secured to a high level.
- Delivered exceptional customer service, aiding clients in understanding mortgage products and making informed financial decisions.
- Excelled in oral communication by listening to clients' needs and effectively communicating financial facts.
Problem-solved complex issues by adhering to governing government policies. - Led a team to enhance understanding of mortgage products and IT issues, ensuring client information security.
- Managed multiple projects, ensuring timely and successful completion.
- Identified and resolved security risks associated with IT systems to ensure confidentiality of customers applications.
Real Estate Agent
Opendoor Brokerage
Raleigh, NC
03.2019 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Project Management by coordinating various aspects of property transactions and managing timelines.
- Led IT projects, managing timelines, resources, and ensuring project goals are met.
- Protected data privacy, ensuring secure handling of user information, and adhering to cybersecurity protocols.
- Kept up with technological advancements, learning new tools and programming languages.
Public Relations Director
American Red Cross
Savannah, GA
08.2017 - 09.2019
- Led cross-functional teams to ensure seamless execution of comprehensive PR strategies.
- Explained technical concepts to non-technical stakeholders, writing clear documentation, and facilitating effective communication within teams
- Led IT projects, managing resources, schedules, and ensuring project milestones are achieved on time.
- Built relationships with media, stakeholders, and the public. Managing relationships with users, clients, and team members, ensuring their needs and expectations are met.
- Handled public relations crises with composure and strategic planning. Managing IT incidents and outages effectively, implementing contingency plans, and ensuring quick resolution to minimize impact.
Education
Bachelor of Arts - Public Relations
Savannah State University
Savannah, GAIT Audit And Fundamentals
PEJU YourITCareer
Skills
- Technical Skills
- Customer Service
- Communication
- Problem Solving
- Attention to Detail
- Project Management
- Confidentiality
- Adaptability
Accomplishments
IT Audit Fundamentals Bootcamp
Certification
- Real Estate License
-Licensed in North Carolina
- Mortgage Loan Originator License
-Licensed in North Carolina, Georgia and Virginia.
Timeline
Mortgage Loan Officer
Nexa Mortgage, LLC
04.2021 - Current
Real Estate Agent
Opendoor Brokerage
03.2019 - Current
Public Relations Director
American Red Cross
08.2017 - 09.2019
Bachelor of Arts - Public Relations
Savannah State University
IT Audit And Fundamentals
PEJU YourITCareer