Laurie Adair
Seguin
Summary
Proactive professional with extensive experience in restaurant management and customer service, demonstrating expertise in streamlining operations and enhancing guest experiences. Proven ability to manage diverse teams, resolve conflicts, and implement systems that improve service delivery.
Overview
8
8
years of professional experience
Work History
Front of House Associate
Panda Express
New Braunfels
07.2023 - Current
- Processed customer transactions accurately and efficiently at a busy retail environment.
- Managed cash register operations, ensuring correct cash handling and balancing.
- Assisted customers with product inquiries, providing exceptional service and support.
- Maintained cleanliness and organization of the checkout area to enhance customer experience.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Trained new cashiers on register procedures and customer service standards.
- Resolved customer complaints swiftly, maintaining positive store reputation and satisfaction.
Restaurant Manager
Ray's Mediterranean Cooking
03.2022 - 04.2023
- Carefully interviewed, selected, trained, and supervised staff.
- Motivated staff to achieve peak efficiency and enhance service quality.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
- Calculated inventory and ordered supplies to ensure optimal stock levels.
- Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
- Monitored and adjusted pricing, discounts and promotions to maximize profitability.
- Reconciled cash and credit card transactions to maintain accurate records.
- Assisted in the development and implementation of new menus to offer variety and options to customers.
- Took ownership of customer issues and followed problems through to resolution.
- Addressed potential cancellations and offered catered solutions to retain accounts.
Manager
SUBWAY®Restaurants
10.2021 - 03.2022
- Managed inventory control, cash control, and store opening and closing procedures.
- Communicated with employees, suppliers, and stakeholders to align efforts with business goals.
- Fostered team collaboration and efficiency by creating supportive environments focused on mutual success.
- Utilized industry expertise and customer service skills to resolve customer concerns and enhance loyalty.
- Reviewed and processed payroll submissions for all employees to ensure timely payments.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Rotated merchandise and displays to feature new products and promotions.
- Supervised guests at front counter, answering questions regarding products.
Owner Manager
La Piazza Italian & Greek Restaurant
11.2018 - 08.2021
- Managed budgets and accounts to enhance operational efficiency and control costs.
- Oversaw daily business activities to ensure smooth operations.
- Introduced methods and systems that streamlined processes and reduced turnaround time.
- Trained and motivated employees to improve daily business functions and achieve team goals.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Demonstrated enthusiasm and professionalism while interacting with clients and team members.
- Created and maintained detailed database to develop promotional sales.
Education
High School Diploma -
05-1990
Skills
- Cash register operation
- POS terminal operation
- Cash handling
- Customer relations
- Event coordination
- Organization and prioritization
- Multitasking skills
- Problem solving
- Staff training
Timeline
Front of House Associate - Panda Express
07.2023 - Current
Restaurant Manager - Ray's Mediterranean Cooking
03.2022 - 04.2023
Manager - SUBWAY®Restaurants
10.2021 - 03.2022
Owner Manager - La Piazza Italian & Greek Restaurant
11.2018 - 08.2021
La Vernia High School - High School Diploma,