Leah Wilson
Colorado Springs,CO
Summary
Dynamic and dedicated professional with a strong work ethic and exceptional customer service skills, honed at Kneaders Bakery. Proven ability to enhance guest satisfaction through effective problem-solving and team collaboration. Proficient in cash handling and maintaining health standards, consistently contributing to a positive dining experience.
Overview
3
3
years of professional experience
Work History
Front of House Employee/Lead Retail Sales Associate
Kneaders Bakery
02.2025 - Current
- Provided exceptional customer service, ensuring a positive experience for all patrons.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Maintained cleanliness and organization of front-of-house areas, adhering to health standards.
- Assisted in training new employees on company policies and service protocols.
- Handled customer inquiries and resolved complaints to enhance overall service quality.
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Helped guests at tables when in need of assistance.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
- Implemented suggestions for process improvements, enhancing workflow within front-of-house operations.
Sales Associate
Cold Stone Creamery
05.2024 - 02.2025
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and financial accountability.
- Maintained cleanliness and organization of workstations, contributing to a positive store environment.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and repeat business.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained cleanliness and sanitation standards in food preparation areas.
- Monitored food quality and presentation, adhering to company standards.
- Provided exceptional customer service while serving ice cream and responding to inquiries.
- Operated point-of-sale systems for accurate order processing and cash handling.
Retail Sales Associate
Buff City Soap
11.2022 - 01.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained store cleanliness and organization, ensuring optimal product presentation.
- Processed transactions accurately using point-of-sale systems, improving checkout efficiency.
- Collaborated with team members to meet daily sales goals and customer service standards.
- Educated customers on product benefits and usage, fostering brand loyalty and retention.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
Education
High School Diploma -
Springs Studio For Academic Exc
Colorado Springs, COSkills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Positive demeanor
- Team collaboration
- Multitasking and organization
- Phone etiquette
- Cash handling proficiency
- Professional appearance
- Time management
- Clear communication
- Health and safety
- Food safety knowledge
- Conflict resolution
- Order taking
- Greeting guests
- Money handling
- Training and mentoring
- Complaint handling
- Stock management
- Personal hygiene
- Team player
- Teamwork and collaboration
- Cash handling
- Cash register operation
- Cleaning and sanitizing
Timeline
Front of House Employee/Lead Retail Sales Associate
Kneaders Bakery
02.2025 - Current
Sales Associate
Cold Stone Creamery
05.2024 - 02.2025
Retail Sales Associate
Buff City Soap
11.2022 - 01.2025
High School Diploma -
Springs Studio For Academic Exc