Summary
Overview
Work History
Education
Skills
Websites
Licensed Notary
Timeline
Generic

Laurie A. Murray

Howell,Michigan

Summary

Highly organized and efficient Client Services Administrator with strong leadership skills. Trained and mentored new maintenance planners, consistently delivering exceptional customer service in challenging environments. Proven ability to quickly and efficiently identify and resolve issues while maintaining a high level of customer satisfaction. Possesses diverse abilities in IT, Human Resources, Onboarding, Sustainability, Administrative, and Communications. Valuable problem-solving capabilities within the Corporate CS-Agile team, providing testing and training in multiple environments. Exceptional due diligence and strong decision-making skills facilitate the management of multiple concurrent projects. An initiative-taking starter with a resolute and proficient work ethic, excelling both independently and in a team environment. Building long-lasting relationships with key decision-makers, customers, and team members is a source of pride, achieved through keen listening and effective communication. Collaborative leader who partners with coworkers to promote an engaged and empowering work culture. Documented strengths in building and maintaining relationships with diverse stakeholders in dynamic, fast-paced settings. Dedicated to streamlining operations to decrease costs and enhance organizational efficiency. Utilizes independent decision-making skills and sound judgment to positively impact company success.

Overview

16
16
years of professional experience

Work History

Client Service Administrator – Maintenance Planner

Siemens Industry, Inc.
08.2020 - Current
  • Maintenance Planner for Service contracts $16, 935, 236.09
  • Onboarding Maintenance Plan completion 95% to 100% monthly
  • Turbo Sales – Contract Review and planned service implementation to meet contractual obligations
  • Contract Renewal tracking and portfolio management
  • Mentor/Trainer for new Client Services Administrators
  • SAP – CS (Configuration Specification) Agile Team – Testing Environment
  • Lead and eased the Sales to Operations turnovers for service contract, development of preliminary maintenance plans
  • Promoted a positive work environment through maintaining open channels of communication within the department.
  • Mentored by current Maintenance Planning Supervisor and Associate Client Service Manager

Senior Administrative Assistant

Siemens Industry, Inc.
05.2008 - 08.2020
  • Area Management and Sr. Administrative Assistant to Branch General Manager, Sales, and Operations Managers
  • Lead for local Branch
  • Local Human Resource Point of contact - Onboarded approximately 100 new hires per year beginning in 2016
  • Provided valuable support to multiple departments, managing ad-hoc projects as needed and balancing competing priorities effectively.
  • SAP (Systems Applications Products) HR Data Administrator for Midwest Zone
  • Sales support with estimating, proposals in CRM (Customer Relationship Management), Salesforce
  • Vendor and Customer Relationship building and negotiations
  • Multi-Branch IT Support for all voice, laptop, and mobile communications
  • Communications, IT and Sustainability Champion
  • Served as a reliable point of contact for both internal and external stakeholders, demonstrating strong problem-solving skills to address any issues that arose.
  • Facilitated successful events, including conferences and workshops, through meticulous planning, coordination, and execution of logistics.
  • Increased accuracy of financial records with diligent tracking of expenses, budget management, and invoice processing.
  • Managed sensitive information with utmost discretion to maintain confidentiality at all times.
  • Contributed to a positive work environment by fostering strong working relationships with colleagues across departments.

Education

Bachelor of Science - Business Administration, Health Sciences

Central Michigan University
Mount Pleasant, Michigan
09.2025

Certificate - Microsoft Applications: Excel I and II 2007 and Access I and II 2003

New Horizons
Livonia, Michigan
05.2009

Some College (No Degree) - Business Administration, Psychology

St. Leo University
33701 County Road 52, Saint Leo, FL, 33574

Certified Dental Assistant -

Garrison Place
Dearborn, Michigan
06.1981

Skills

  • Leadership
  • Service Contract Management\planning
  • Digitalization
  • Microsoft Office Suite
  • Strong Organization
  • Exceptional Communication
  • Training and mentoring
  • Research and due diligence

Licensed Notary

Licensed Notary  - Expiration December 7 2028

Timeline

Client Service Administrator – Maintenance Planner

Siemens Industry, Inc.
08.2020 - Current

Senior Administrative Assistant

Siemens Industry, Inc.
05.2008 - 08.2020

Bachelor of Science - Business Administration, Health Sciences

Central Michigan University

Certificate - Microsoft Applications: Excel I and II 2007 and Access I and II 2003

New Horizons

Some College (No Degree) - Business Administration, Psychology

St. Leo University

Certified Dental Assistant -

Garrison Place
Laurie A. Murray