Laurie Ann Loudamy

• Analyze business processes to identify inefficiencies and recommend enhancements.
• Collaborate with cross-functional teams to streamline operations and improve service delivery.
• Develope process documentation to ensure clarity and consistency across workflows.
• Lead initiatives to implement new software solutions, improving data accuracy and reporting efficiency.

• Conducted comprehensive research on debit memos and commission recalls to uncover trends and maintain reports for senior management review.
• Assisted agents in navigating complex technical fare rules and addressing airline policy inquiries. Supported team members in resolving challenging situations related to fare rules and policies.
• Maintained comprehensive documentation to support agents in navigating various processes and airline links effectively.
• Provided assistance to ticketing department to enhance workflow efficiency.
• Delivered targeted training on Sabre and technical process information to support operational efficiency.

• Conducted analysis of debit memos to enhance operational efficiency and reduce future occurrences.
• Facilitated communication and collaboration between company and Sabre.
• Led the implementation of new PCCs, EPR, and TA assignments to optimize team workflows. Managed TJR edits and global security processes to ensure compliance and efficiency. Oversaw establishment of new operational frameworks to improve project outcomes.
• Created and maintained a knowledge base to assist agents in resolving challenging technical and procedural questions.
• Facilitated training sessions on diverse Sabre and technical processes.

Achieved Certification for ARC Specialist

• Delivered exceptional customer service by efficiently resolving ticketing issues and addressing traveler inquiries.