Laurie A. Peterson
Russell,MA
Summary
Professional in transportation sector with comprehensive experience in administrative support and logistics coordination. Known for strong organizational skills, effective communication, and ability to adapt to changing priorities. Highly collaborative team player focused on achieving operational efficiency and positive results. Skilled in scheduling, document management, and customer service with detail-focused approach.
Overview
23
23
years of professional experience
Work History
Transportation Administrative Assistant
Amherst/Pelham Regional Schools
09.2021 - Current
- Improved parent/student satisfaction by promptly addressing inquiries and resolving issues in a professional manner.
- Assisted in the development of departmental policies and procedures to improve overall efficiency and effectiveness within the transportation division.
- Ensures all drivers were up to date with DOT regulated credentials.
- Created comprehensive reports on bus expenses, mileage logs, fuel consumption rates which were used for decision-making purposes.
- Enhanced transportation efficiency by streamlining administrative processes and implementing new software solutions with Traversa Routing software.
- Routing and planning school more than 140 school bus routes for the district.
- Payroll entries for drivers/maintenance.
- Dispatch drivers.
- Train new drivers and train current drivers for their state required continuing education.
- Worked closely with the superintendent, business office and special ed to ensure the students transportation continues to run efficiently.
- Assigns work orders for maintenance department through Sherpa work order system.
- Maintains and creates security system and badges for employees.
- Uses Microsoft Office, Excell, Powerschool, Frontline, Sherpa, Versatrans, Traversa on a daily basis.
Office Manager
Caolo & Bieniek Associates, Inc.
11.2020 - 09.2021
- Duties Include: Accounts Payable, Accounts Receivable, Billing, Payroll, Taxes, reconciliations, deposits, customer service, editing and submitting Construction Documents through Project Dog, BidDocs and Central Register
- Human resources duties such as hiring process and termination process
Terminal Manager/Trainer
Five Star Bus
08.2013 - 08.2020
- Duties Include: Liaison between the drivers and schools, dispatching, problem solving, creating and maintaining routes, managing drivers, training new drivers, scheduling trips, entering payroll adjustments, keeping drivers in compliance with Massachusetts school bus endorsement and scheduling DOT physicals, conducted mandatory state training meetings for drivers to meet their 8 hours of required yearly training, attended meetings with Superintendent and Principals when needed, and assisted with fueling when needed
- Proficient in Traversa, Microsoft Office, Bus Hive, Zonar, QuickBooks, and Adobe
Administrative Office Manager
Finishing Touches
04.2010 - 08.2013
- Created a welcoming office environment by maintaining clean, organized spaces for staff use.
- Updated reports, managed accounts, and generated reports for company database.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Monitored inventory levels of office supplies, placing orders when necessary to prevent stock shortages.
- Developed strong relationships with clients through exceptional customer service and timely responses to inquiries.
- All aspects of payroll, accounts payable, accounts receivable, and paying taxes.
Office Manager Transportation
Carriagetown Specialized Transportation
04.2005 - 03.2010
- Duties Include: Accounts Payable, Accounts Receivable, Billing, Payroll, Taxes, reconciliations, deposits, customer service, dispatch and communication
Secretary
C&C Thermoforming, Inc.
04.2004 - 03.2005
- Duties Include: Deposits, customer service, quotes, shipping, sales and general office tasks
Special Education Paraprofessional
Granby Public Schools
08.2001 - 06.2003
- Duties Include: Social and educational support for several students with educational needs
- Attending IEP meetings, working with teacher to develop lesson plans, and daily activities for students
Education
Associates Degree - Business Administration
Holyoke Community College
01.2010
High School Graduate - College Prep and Business
Belchertown High
01.1990
Skills
- Transportation regulations
- Route planning
- Documentation management
- Scheduling expertise
- Multitasking and time management
- Customer service
- Problem-solving
- Accounting and bookkeeping
- Attention to detail
- Excellent communication
References
Available Upon Request
Certificationsandskills
- Class B License - School Bus and Passenger Endorsement with Air Brakes
- Municipal Experience - Three Rivers Fire and Water District Prudential Committee - Secretary 2006-2007
- Three Rivers Fire and Water District Clerk 2006-2007
Timeline
Transportation Administrative Assistant
Amherst/Pelham Regional Schools
09.2021 - Current
Office Manager
Caolo & Bieniek Associates, Inc.
11.2020 - 09.2021
Terminal Manager/Trainer
Five Star Bus
08.2013 - 08.2020
Administrative Office Manager
Finishing Touches
04.2010 - 08.2013
Office Manager Transportation
Carriagetown Specialized Transportation
04.2005 - 03.2010
Secretary
C&C Thermoforming, Inc.
04.2004 - 03.2005
Special Education Paraprofessional
Granby Public Schools
08.2001 - 06.2003
High School Graduate - College Prep and Business
Belchertown High
Associates Degree - Business Administration
Holyoke Community College
Similar Profiles
KATHRYN DUNDAKATHRYN DUNDA
Teaching Assistant Volunteer at Knox County Schools- Amherst ElementaryTeaching Assistant Volunteer at Knox County Schools- Amherst Elementary
Jessica EubankJessica Eubank
School Nurse at Amherst County Public SchoolsSchool Nurse at Amherst County Public Schools
Miriam Meekma ThomasMiriam Meekma Thomas
Fifth Grade Elementary School Teacher at Amherst County Public SchoolsFifth Grade Elementary School Teacher at Amherst County Public Schools