Laurie Barbier

Data entry to accurately record missed sales opportunities for the sales team.

Handle payments for products rented while remaining first point of contact for all customer service related issues.

Responsible for all product recovery with clients for damaged returns and missing rental returns.

Maintain relationships with existing customers while building solid relationships with new clients.

• Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
• Provided exceptional service, assisting customers in resolving account issues promptly.
• Exceeded performance expectations, receiving recognition for outstanding customer service skills.
• Prevented potential fraud instances through vigilant monitoring of suspicious transactions and activities.
• Managed high volume of monetary transactions accurately during peak business hours.
• Supported colleagues in maintaining efficient operations during vacation leaves or unplanned absences.
• Delivered prompt assistance to customers utilizing drive-through services during busy periods.
• Improved workflow efficiency by organizing work area for optimal functionality during rush hours.
• Increased customer loyalty with personalized service and attention to individual needs.