Laurie Bartlett
McDonough,GA
Summary
Efficient professional with 27+ years of experience and proven knowledge of data entry, back office operations, and vendor and customer communications. Aiming to leverage my skills to successfully fill any available role with your company. Personable and dedicated with extensive experience in these industries. Solid team player with an upbeat, positive attitude and proven skill in establishing rapport with clients and co-workers. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic, and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
31
31
years of professional experience
Work History
Title Clerk
Colonial Sales and Leasing
Forest Park, GA
11.2021 - Current
- Processed applications for new titles, transfers and duplicate titles.
- Verified accuracy of title documents for completeness and correctness.
- Maintained records of all transactions in a computer database.
- Researched customer inquiries regarding title information.
- Prepared daily reports to document title activity and sales.
- Coordinated with other departments to resolve issues related to titling process.
- Performed data entry of vehicle information into system for registration purposes.
- Assisted customers with questions about the titling process or fees associated with it.
- Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
- Handled payments from customers for taxes, registration fees.
- Provided assistance in resolving discrepancies between loan documentation and vehicle titles.
- Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
- Checked titles against odometer readings to verify accuracy of mileage disclosure statements.
- Scanned documents into electronic filing system according to company procedures.
- Printed copies of documents as needed.
- Balanced cash drawer at end of shift.
- Investigated lost or missing title requests.
- Generated reports detailing daily activities.
- Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
- Collected purchase funds and verified confirmed lienholder payoff before processing title.
- Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
- Posted and tracked titling transactions and completed month-end accounting reports.
- Assisted new vehicle owners to understand title transfer process and steps required of owners to finish process.
- Performed title searches, ordered reports and obtained clearance documents.
- Processed and maintained title files, implementing security measures to protect data.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Provided customer service by answering incoming calls and responding to inquiries.
SHIPPING AND RECEIVING PARTS ASSOCIATE
Alliance Bus Group(acquired by Creative Bus Sales on August 17,2021)
College Park, GA
02.2021 - 11.2023
- Handle shipping processes
- Working with all freight companies to insure most efficient operations
- Inspect all incoming and outgoing products and/or materials, for damage, defects or shortages then perform the necessary corrective actions
- Take pictures of inventory for Website and Motility purposes
- Make accurate data inputs in computer for total accountability if all assets.
- Compared shipment packing slips to invoices for order verification and/or identification of order discrepancies
- Performed regular cycle counts to maintain accurate inventory levels.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Participated in physical inventories on a quarterly basis.
- Opened crates to replenish stocked items in proper aisles.
- Investigated any issues regarding pricing, availability, returns.
- Received, examined and reshelved returned parts.
OFFICE ASSISTANT
Auto Body and Equipment Warehouse, Inc
Lake City, GA
06.1993 - 11.2019
- Operated photocopiers and scanners, facsimile machines, and personal computers.
- Operated photocopiers and scanners, facsimile machines and personal computers.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
- Communicated with customers, employees and vendors to answer questions and address complaints.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Communicated with customers, employees, and vendors to answer questions and address complaints.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Maintained and updated filing, inventory and database systems, manually or using computer.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Collected and coded various documents to prepare for filing, storage and processing.
- Compared shipment packing slips to invoices for order verification and/or identification of order discrepancies.
- Used Accounting software to record, store, and analyze inventory and invoice data and reconciled discrepancies.
- Maintained business records by updating all information.
- Received, inspected and verified incoming shipments to ensure accuracy.
- Checked for damaged goods and reported any discrepancies in quantity or condition of items received.
Education
High School Diploma -
MOUNT ZION HIGH SCHOOL
06.1994
Some College (No Degree) - Office Assistant
CLAYTON STATE UNIVERSITY
Morrow, GASkills
- Communication Skills
- Writing Skills
- Organizing and Planning Skills
- MS Office
- Strong Work Ethic
- Flexibility
- Attention to Detail
- Friendly
- Multitasking
- Mail Handling
- Call Handling
- Inventory Management
- File Maintenance
- Customer Service
- Office Administration
- Data Entry
- Understands Grammar
- Supply Restocking
- Advanced MS Office Suite Knowledge
- Dedicated Team Player
- Excel Spreadsheets
- QuickBooks Expert
- Spreadsheet Creation
- Documentation and Reporting
- Valid Driver's License
- Payment Processing
- Positive Attitude
References
- Laurie12373@aol.com
- (678) 938-2509
Timeline
Title Clerk
Colonial Sales and Leasing
11.2021 - Current
SHIPPING AND RECEIVING PARTS ASSOCIATE
Alliance Bus Group(acquired by Creative Bus Sales on August 17,2021)
02.2021 - 11.2023
OFFICE ASSISTANT
Auto Body and Equipment Warehouse, Inc
06.1993 - 11.2019
High School Diploma -
MOUNT ZION HIGH SCHOOL
Some College (No Degree) - Office Assistant
CLAYTON STATE UNIVERSITY