Laurie Basford
Pensacola
Summary
Dedicated mortgage lending professional with a focus on team motivation and operational excellence. Known for maintaining high standards of integrity and confidentiality. Experienced in managing production workflows and achieving demanding targets through effective resource coordination. Strong decision-making and communication skills enhance team performance and problem-solving capabilities.
Overview
9
9
years of professional experience
Work History
Mortgage Production Supervisor
Navy Federal Credit Union
Pensacola
02.2020 - Current
- Monitored and motivated team members to drive loan quality and production performance.
- Managed team performance through proactive coaching, training, and development support.
- Maximized team productivity by adjusting workflow based on volume demands.
- Identified process improvement opportunities through analysis of existing workflows.
- Supervised daily production activities to ensure timely operations.
- Coordinated workflow among team members to enhance overall efficiency.
- Reviewed employee performance to address issues and boost productivity.
- Implemented measures to improve production methods and product quality.
Mortgage Loan Processor
Navy Federal Credit Union
Pensacola
10.2016 - 02.2020
- Maintained clear communication with borrowers, loan originators, vendors, and processing management regarding loan status and requirements.
- Ordered documentation for application verification, including credit reports, appraisals, and income verifications.
- Ensured compliance with internal requirements for daily, weekly, and monthly follow-ups to enhance customer satisfaction.
- Addressed and resolved member concerns related to loan processing and document collection promptly.
- Gathered borrower information and verified loan documents meticulously to facilitate successful closings.
- Ensured adherence to company policies, underwriting guidelines, and lending program requirements at all times.
- Developed effective pipeline management tools to organize multiple files and meet critical deadlines.
- Demonstrated diligence in reviewing file documentation to support seamless loan processing.
Education
Bachelor of Science - Health Sciences, Healthcare Administration
University of West Florida
Pensacola, Florida12.2016
Associate of Arts -
Chipola College
Marianna, Florida05.2014
Skills
- Performance and production oversight
- Coaching and leadership development
- Time and organizational management
- Flexibility and adaptability skills
- Issue resolution strategies
- Process enhancement techniques
- Workflow efficiency improvement
- Quality control measures
Timeline
Mortgage Production Supervisor
Navy Federal Credit Union
02.2020 - Current
Mortgage Loan Processor
Navy Federal Credit Union
10.2016 - 02.2020
Bachelor of Science - Health Sciences, Healthcare Administration
University of West Florida
Associate of Arts -
Chipola College