Laurie Bigbie
Cocoa Beach,FL
Summary
Focused Billing Clerk with 18+ years of experience. Skilled in building client and vendor rapport and managing accounts to reduce outstanding balances. Hardworking and energetic with passion for accuracy and efficiency.
Overview
30
30
years of professional experience
Work History
Insurance/Payment Poster
Low Country Eye Care
Richmond Hill, GA
03.2016 - 07.2017
- Accurately posted payments and adjustments both electronically and manually.
- Processed payments that had been received from insurance companies and Medicare.
- Communicated effectively with others through active listening and dynamic interpersonal skills.
- Identified overpayments and processed refunds for insurance carriers and patients.
- Managed large volumes of data efficiently and with great care on daily basis.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Followed up overdue payments and payment plans from clients to establish good cash flow.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
Medical Insurance Auditor
SouthCoast Medical Group
Savannah, GA
07.2000 - 01.2003
- Communicated with insurance providers to resolve denied claims and resubmitted.
- Located errors and promptly refiled rejected claims.
- Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
- Identified and resolved patient billing and payment issues.
- Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
- Collected payments and applied to patient accounts.
- Posted and adjusted payments from insurance companies.
- Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
- Filed and updated patient information and medical records.
- Prepared billing correspondence and maintained database to organize billing information.
- Liaised between patients, insurance companies, and billing office.
- Printed and reviewed monthly patient aging report and solicited overdue payments.
Sales Associate
Savannah Communications
Garden City, GA
08.1999 - 07.2000
- Engaged with customers to effectively build rapport and lasting relationships.
- Entered data into computer tracking system and filed paperwork according to procedures.
- Prepared, boxed, and staged outgoing shipments.
- Received and reviewed incoming documents and materials.
Clerical Coordinator
St. Joseph's Health Center
Garden City, GA
03.1997 - 08.1999
- Completed clerical tasks such as filing, copying, and distributing mail.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Collaborated with various departments to complete assigned tasks.
- Ordered office supplies and kept office stocked with needed resources to operate smoothly.
- Submitted employee payroll documentation weekly to avoid errors and kept employees paid accurately and on time.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Created and maintained detailed records of all office activities.
Insurance Billing Clerk
Savannah Hematology/Oncology Associates
Savannah, GA
03.1991 - 07.1996
- Maintained accurate records of customer payments.
- Responded to customer concerns and questions on daily basis.
- Monitored outstanding invoices and performed collections duties.
- Handled account payments and provided information regarding outstanding balances.
- Audited and corrected billing and posting documents for accuracy.
Front Desk Receptionist
LifeLine Medical Center/Urgent Care
Garden City, GA
11.1987 - 03.1991
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Collected room deposits, fees, and payments.
- Completed data entry and filing to keep records updated for easy retrieval.
- Completed all tasks in compliance with company policies and procedures.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Education
High School Diploma -
Groves High School
Garden City, GA06.1988
Skills
- Knowledgeable in [Software]
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
RemoteOn-SiteHybridImportant To Me
Work-life balanceHealthcare benefitsFlexible work hoursWork from home optionTimeline
Insurance/Payment Poster
Low Country Eye Care
03.2016 - 07.2017
Medical Insurance Auditor
SouthCoast Medical Group
07.2000 - 01.2003
Sales Associate
Savannah Communications
08.1999 - 07.2000
Clerical Coordinator
St. Joseph's Health Center
03.1997 - 08.1999
Insurance Billing Clerk
Savannah Hematology/Oncology Associates
03.1991 - 07.1996
Front Desk Receptionist
LifeLine Medical Center/Urgent Care
11.1987 - 03.1991
High School Diploma -
Groves High School