Laurie Bjertness
34th Ave SW Unit A Minot North Dakota 58701,ND
Summary
Accomplished Support Analyst with a proven track record at Cognizant Technologies Solutions, enhancing customer satisfaction and streamlining support processes. Skilled in office administration and organization, demonstrating a professional demeanor and excellence in time management. Achieved significant improvements in efficiency and system performance, embodying a results-driven approach with a focus on continuous improvement and effective problem-solving. Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily.
Overview
25
25
years of professional experience
Work History
Office Administrative Assistant
Chirocare Chiropractic Clinic
11.2019 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Streamlined office processes by implementing efficient filing and organizational systems.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
Customer Service Representative
Souris Valley Suites
03.2013 - 04.2018
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Collaborated with team members to develop best practices for consistent customer service delivery
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests for products, services, and company information.
Support Analyst
Cognizant Technologies Solutions
06.1999 - 03.2013
- Improved customer satisfaction by promptly addressing and resolving support issues.
- Streamlined support processes for increased efficiency and faster issue resolution.
- Collaborated with cross-functional teams to implement solutions that enhanced system performance.
- Contributed towards a culture of continuous improvement within organization by actively participating in quality assurance activities.
Education
High School Diploma -
Miami Killian High School
Miami, FL1978
Skills
Organization skills
Time Management
Telephone skills
Data Entry
Office Administration
File Management
Professional Demeanor
Timeline
Office Administrative Assistant
Chirocare Chiropractic Clinic
11.2019 - Current
Customer Service Representative
Souris Valley Suites
03.2013 - 04.2018
Support Analyst
Cognizant Technologies Solutions
06.1999 - 03.2013
High School Diploma -
Miami Killian High School
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