Laurie Blackmore
La Grange,TX
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Eager to contribute to a dynamic team and support organizational goals and devoted to giving every customer a positive and memorable experience.
Overview
7
7
years of professional experience
Work History
Financial Services Representative
World Finance
La Grange, TX
08.2026 - Current
- Reviewed borrower applications and assisted in making informed lines of credit decisions.
- Developed strategies to enhance borrower retention and attract new clients by maintaining relationships with existing borrowers and welcoming new ones.
- Delivered high-quality customer support by addressing inquiries and resolving issues promptly.
- Receive incoming and make outgoing calls for delinquent balances, creating new loans and servicing existing loans
- Notate conversations, process and post payments to accounts
- Maintain cash drawer, process deposits and end of day reports
- Meet or exceed production goals
Customer Service Ops Rep II, Remote
Cardinal Health
Carlsbad, CA
02.2025 - 04.2026
- Delivered timely support to customers through effective communication and problem-solving.
- Handled inbound calls, including order placement, product questions, delivery inquiries, returns, and order status updates, then triaged to appropriate departments.
- Supported medical device-related workflows with strong judgment and accuracy, ensuring timely completion of tasks.
- Organized files systematically to enhance accessibility and tracking.
- Ensured accuracy in data entry tasks to minimize errors, across manual processes and follow established procedures.
- Communicated effectively with customers, suppliers, and internal teams to facilitate smooth operations.
- Use Excel to filter, update, and manage data as part of daily work.
Branch Manager
World Finance
La Grange, TX
11.2021 - 01.2025
- Promoted growth in the number of accounts and retention in both loans and tax preparation while reducing delinquency and protecting sensitive information
- Enhanced customer and community outreach, leading to increased referrals and improved online reputation
- Manage and coached staff in developing customer relations, decreased delinquency and reported analysis to increase branch profit and growth
- Established pathways to assist staff in achieving daily, weekly and monthly goals
- Partnered with sister branches to achieve district and company goals
Account Specialist
World Finance
Bastrop, TX
06.2021 - 11.2021
- Receive incoming and make outgoing calls for delinquent balances, creating new loans and servicing existing loans
- Develop strategies to increase borrower engagement by maintaining existing borrowers and welcoming new borrowers
- Reviewed borrower applications and contributed to lines of credit decisions
- Documented client conversations for accurate record-keeping, processed payments, and posted transactions to accounts
- Ensure positive experiences for clients through effective support
- Achieved production goals consistently through effective time management.
- Managed cash drawer operations by accurately tracking transactions and balancing funds at the end of each shift., process deposits and end of day reports
Curbside Associate
HEB
La Grange, TX
03.2021 - 05.2021
- Delivered online orders to customers upon arrival, ensuring timely and accurate fulfillment
- Audited orders post-shopping for accuracy, freshness, and quality, maintaining high standards for customer satisfaction
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
Loan Advisor
Bridgecrest Financial
Dallas-Fort Worth, TX
09.2019 - 11.2020
- Managed calls about delinquent balances
- Documented conversations, developed payment plans, and processed payments
- Provided outstanding customer service to enhance client satisfaction in a fast-paced environment
- Responded to customer account inquiries
Education
High school diploma -
Bastrop High School
Bastrop, TXSkills
- Familiar with CRM and Support Software
- Knowledge of HIPAA Compliance protecting patient/customer confidentiality and sensitive information
- Adept in Conflict resolution, Active listening, and Problem Solving
- Data Entry accuracy with attention to detail and multitasking abilities
- Financial transaction processing
- Clear Written and verbal communication
Timeline
Financial Services Representative
World Finance
08.2026 - Current
Customer Service Ops Rep II, Remote
Cardinal Health
02.2025 - 04.2026
Branch Manager
World Finance
11.2021 - 01.2025
Account Specialist
World Finance
06.2021 - 11.2021
Curbside Associate
HEB
03.2021 - 05.2021
Loan Advisor
Bridgecrest Financial
09.2019 - 11.2020
High school diploma -
Bastrop High School