Laurie Evans
PASADENA,MD
Summary
Dual Rate Supervisor with 12 years of progressive experience in multiple casino and game operations. Excellent eye for details with keen sense of pending irregularities at tables being supervised. People-centered leader with exceptional record of hiring and leading engaged dealers and other staff members.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Dual Rate Supervisor
Live Casino Of Maryland
Hanover, MD
04.2011 - Current
- Analyzed customer feedback to identify areas of improvement in service delivery.
- Monitored staff performance to ensure adherence to company policies and procedures.
- Supervised gaming tables, verified proper bank levels and monitored table limits, correct dealing procedures and staff interaction with guests.
- Observed tables closely to spot errors and irregularities.
- Coached employees on procedures, compliance requirements and performance strategies.
Regional Sales Manager
Wells
Baltimore, MD
06.1997 - 03.2021
- Managed daily operations of sales department, including supervision of staff members.
- Tracked monthly sales to generate reports for business development planning.
- Established relationships with key clients, while maintaining existing customer base.
- Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Education
Bachelor of Science - Business Administration And Management
Bowie State University
Bowie, MD05-1987
Skills
- Operational Efficiency
- Industry Expertise
- Employee Development
- Team motivation
- Brand Awareness
- Compliance Monitoring
- Training employees
- Greeting guests
- Resolving Complaints
- Policy Enforcement
- Guest Relations
- VIP services
- Workplace Safety
Affiliations
Sales,Customer Service, finance, growing sales, hiring fast learner and striving for being the best I can be.
Accomplishments
- Leadership in sales
- Received student of the year
- Employee of the month
- Top Regional Sales leader
Certification
Professional Achievement in Data
Professional Sales
Professional in Marketing and Sales
Timeline
Dual Rate Supervisor
Live Casino Of Maryland
04.2011 - Current
Regional Sales Manager
Wells
06.1997 - 03.2021
Bachelor of Science - Business Administration And Management
Bowie State University