Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Alex Comeau

Alex Comeau

Reno,NV

Summary

I am a very positive and energetic individual who brings good energy to everything I do daily. I always strive to be a service leader in sales and the casino industry. Proven leader in the casino and sales industries, with a track record of driving operational efficiency and team motivation at companies like Nugget Casino. Excelled in player development and table game operations, significantly enhancing customer satisfaction and achieving sales targets. Skilled in observing operations and leading employees to exceed goals through innovative strategies and exceptional service.

Overview

27
27
years of professional experience

Work History

Dual Rate Supervisor

Nugget Casino
Reno, NV
01.2024 - Current
  • Maintained accurate records of employee progress against set targets and goals using HR systems.
  • Supervised day-to-day activities of assigned personnel including scheduling shifts and assigning tasks.
  • Drove improvements in overall casino operations and in specific games to improve guest experience and casino success.
  • Stayed up to date on table inventories, player wins and losses and chip purchases to maintain security and efficiency.
  • Provided coaching and mentoring support to team members on an individual basis.

Casino Dealer

Grand Sierra Resort and Casino
Reno, NV
02.2021 - 10.2023
  • Provided guests with exceptional customer service and ensured their satisfaction with the gaming experience.
  • Promptly reported suspicious behavior or irregularities such as card counting to supervisors.
  • Explained rules, took bets and delivered payouts to facilitate movement of games.
  • Performed functional game duties quickly by efficiently handling money and chips.
  • Displayed strong communication skills when interacting with guests and coworkers alike.

Sales Associate

Blue Raven Solar
Las Vegas, NV
04.2019 - 07.2020
  • Developed promotional strategies to increase sales volume.
  • Upsold additional items based on customer interests and needs.

Timeshare Sales Consultant

Diamond Resorts
Las Vegas, NV
05.2017 - 03.2019
  • Made recommendations to customers to promote brand effectiveness and product benefits.
  • Implemented professional sales presentations to creatively communicate product quality and market comparisons.
  • Met and exceeded personal and departmental sales goals utilizing owner generated leads.

Casino Floor Supervisor

Planet Hollywood Resort & Casino
Las Vegas, NV
03.1998 - 06.2016
  • Maximized customer satisfaction by controlling dealer actions and promoting consistent gaming environments.
  • Determined appropriate number of gaming tables to open each day and scheduled staff accordingly.
  • Investigated customer complaints, disputes and irregularities.
  • Evaluated employee performance regularly and provided constructive feedback for improvement.
  • Balanced staffing by moving dealers between games and reorganizing flow to cover each table.
  • Observed tables closely to spot errors and irregularities.
  • Resolved conflicts between players or dealers in a professional manner.

Education

Associate of Arts - Marketing

Community College of Southern Nevada
Henderson, NV
06-1997

Skills

  • Team motivation
  • Operational efficiency
  • Observing operations
  • Player development
  • Greeting guests
  • Leading employees
  • Table game operations

Affiliations

I have a passion for Tennis and taking care of my health.

Timeline

Dual Rate Supervisor

Nugget Casino
01.2024 - Current

Casino Dealer

Grand Sierra Resort and Casino
02.2021 - 10.2023

Sales Associate

Blue Raven Solar
04.2019 - 07.2020

Timeshare Sales Consultant

Diamond Resorts
05.2017 - 03.2019

Casino Floor Supervisor

Planet Hollywood Resort & Casino
03.1998 - 06.2016

Associate of Arts - Marketing

Community College of Southern Nevada

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Alex Comeau