LAURIE GIAMETTA
Centereach,NY
Summary
Dynamic General Manager with a proven track record leveraging leadership and communication skills to drive sales growth and enhance team performance, while fostering a culture of accountability and collaboration focused on performance excellence in operations, customer care and minimizing downtime.
Overview
36
36
years of professional experience
Work History
General Manager
Build-A-Bear Workshop
Manhattan, NY
01.2024 - Current
- Confidently and skillfully coached and developed employees through in the moment feedback, yearly reviews and group coaching sessions in an effort to exceed sales goals, prevent loss and monitor inventory.
- Utilized leadership skills and organizational abilities to oversee store performance and communicate findings to company executives with the goal of maximizing sales and improving the overall customer experience.
- Imparted my extensive experience and broad knowledge of the retail industry to create an environment for all team members to contribute toward exceeding both company expectations and guest satisfaction.
General Manager
CAMP NYC, Inc.
New York, NY
01.2019 - 01.2024
- Effectively applied experience, amiable nature and retail savvy in opening this new establishment, all while maintaining adherence to company rules/guidelines, and promoting a strong sense of inclusion and diversity.
- Successfully oversaw multiple well-received store events, and utilized motivational skills and leadership abilities to foster an environment of teamwork and accountability among staff, drive the development of team leaders, and excel in customer satisfaction.
- Demonstrated loyalty and commitment, as well as communication and organizational skills, by managing two CAMP locations at once (Hudson Yards, Fifth Avenue), all while effectively sustaining company growth.
Director of Hospitality
Chick-fil-a
Commack, NY
01.2016 - 01.2019
- Utilize organizational and time-management skills to oversee all facets of 'front of house' operations of a fast-paced environment, all while continuing to maintain employee focus on guest satisfaction.
- Consistently excel in not just meeting but exceeding sales goals by utilizing excellent communication skills, supreme effort and an overall passion for personal achievement.
Store Manager/Assistant Store Manager
Build-A-Bear Workshop
Manhattan, NY
01.2013 - 01.2016
- Confidently and skillfully coached and developed employees through in the moment feedback, yearly reviews and group coaching sessions in an effort to exceed sales goals, prevent loss and monitor inventory.
- Utilized leadership skills and organizational abilities to oversee store performance and communicate findings to company executives with the goal of maximizing sales and improving the overall customer experience.
- Imparted my extensive experience and broad knowledge of the retail industry to create an environment for all team members to contribute toward exceeding both company expectations and guest satisfaction.
Store Manager/District Resource Captain
Toys-R-Us
Lake Grove, NY
01.2010 - 01.2013
- Oversaw, reviewed and improved team performance to grow sales from last to first in the district, increase reward sign-ups, excel in achieving positive guest surveys and promoting buyer protection programs.
- Educated and encouraged assistant managers in the district with the objective of assisting all stores in achieving positive results while emphasizing customer service.
General Manager/Store Manager
The Walt Disney Company
Manhattan, NY
01.1990 - 01.2010
- Rose from part-time Cast Member at the Disney Store to General Manager of World of Disney, NYC.
- Demonstrated exceptional teamwork by applying experience, amiable nature and retail savvy in assisting nine different Disney retail establishments to open new stores, sustain growth, and reverse negative trends.
- Communicated with company executives regarding store needs, past successes as it relates to future goals, and promotional ideas, the result of which was an increase in annual sales to record highs.
- Organized and led weekly meetings with Area Managers, as well as monthly meetings with the entire leadership team to develop and hone Cast Member performance, focus on increasing guest satisfaction, minimizing loss prevention and driving sales.
Education
Art and Design -
SUNY FARMINGDALE
Farmingdale, New York01.1988
Skills
- Employee training and development
- Customer experience management
- Inventory management
- Retail operations oversight
- Budgeting and financial planning
- Marketing strategy formulation
- Performance evaluation and feedback
- Problem solving techniques
- Leadership and team building
- Schedule coordination
- Communication skills
- Loss prevention strategies
- Networking and relationship building
- Interpersonal skills
Accomplishments
Store of the Year - The Walt Disney Company
Timeline
General Manager
Build-A-Bear Workshop
01.2024 - Current
General Manager
CAMP NYC, Inc.
01.2019 - 01.2024
Director of Hospitality
Chick-fil-a
01.2016 - 01.2019
Store Manager/Assistant Store Manager
Build-A-Bear Workshop
01.2013 - 01.2016
Store Manager/District Resource Captain
Toys-R-Us
01.2010 - 01.2013
General Manager/Store Manager
The Walt Disney Company
01.1990 - 01.2010
Art and Design -
SUNY FARMINGDALE