Laurie Gibbs
Ceresco,MI
Summary
Dynamic and motivated professional with a proven record of generating and building relationships, managing projects from concept to completion, team based strategies, and coaching individuals to success. Skilled in building cross-functional teams, demonstrating exceptional communication skills, and making critical decisions during challenges. Adaptable and transformational leader with an ability to work independently, creating effective presentations, and developing opportunities that further establish organizational goals.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Retail Merchandiser Specialist
Tractor Supply Co.
Battle Creek, MI
- Merchandising: Complete store layouts, resets, and planograms from start to finish.
- Store Maintenance: Hang signage, build product displays, and maintain visual merchandise standards.
- Work Independently and self supervised to complete all weekly tasks in a time effective manner.
- Inventory: Perform stock cycle counts and manage inventory layout initiatives.
- Customer Service: Assist store customers during busy periods and provide an excellent shopping experience.
Office Manager
R&B Electrical Inc.
4545 W.Dickman Rd Battle Creek, Mi 49037
11.2019 - 07.2023
- Managed daily office operations to ensure efficiency and organization.
- Coordinated vendor communications to streamline supply procurement processes.
- Implemented office policies that improved workflow and reduced operational delays.
- Maintained accurate records of financial transactions and prepared monthly reports.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Responsible for maintaining my position as a Bonded and Insured Public Notary (up to date and current) as required to notarize company documents related to project bids and purchase agreements.
Warranty Engineer
DENSO North Carolina - Michigan Plant
Battle Creek, MI
08.2006 - 11.2019
- Solely responsible for data collection, preparation and presentation of Toyota Supplier Warranty Cost Share packages.
- Analyze and perform "Deep Dive" analysis of Customer Supplied Warranty data to determine Warranty Trends based on current Market Warranty Claims received from Dealership repair details.
- Development of the Warranty Trends and preparation of Parato charts and uploading data into Reliasoft database.
- Receipt, inspection and documentation of Root Cause Failure Analysis of returned market field failures, dealership repair and customer warranty campaign parts.
- Respond in timely manner to all OEM Customer Portals using the required Customer Report Formatting.
- Applying Warranty Analysis results to the existing PFEMA, Process Flow Charts, Control Plans, Inspection Standards and Associate Work Instruction Documentation as needed to prevent reoccurrence of defects into the consumer market.
- Apply EDER methods for potentially defective flow out that may affect end consumers.
Education
Diploma - Advanced Literature (High school or equivalent)
Harper Creek High School
Battle Creek, MI01.2001
Skills
- Quality Assurance
- Root Cause Analysis
- Customer Service
- Proficient in Microsoft Office Suite-Excel, PowerPoint, Word
- Lean Manufacturing
- Six Sigma White Belt Certified
- Manufacturing
- Project Management Certificate
- Quality Management
- Plastics Injection Molding
- IATF 16949 Certified
- Internal Auditor
- 5S
- Internal Audits
- PPAP
- Time Management
- Social media Management and Marketing
- Merchandise planning
- Promotional strategies
- Customer service
- Time management
- Organizational skills
Personal Information
Title: Warranty Specialist (Engineer) -Denso Manufacturing NC-Michigan
Certification
Lean Six Sigma White Belt Certification, Encompass the Standard Requirements needed to actively Engage in Lean Six Sigma Manufacturing Practices. Have initiated the Yellow Belt Training, and focused to achieve Green Belt. Ability to recognize improvements within current processes that qualify for LSS Improvement., Project Management Essentials Certification, Encompass the Essential Skills and Knowledge of Project Management from Initiation to Completion. Ability to effectively communicate and interactively participate with all levels of Personnel and Management., IATF 16949 Internal Auditor, IATF 16949 Internal Auditor -Proficiency and special focus on recently updated IATF 16949 clause no.10.2.5 requiring "Warranty Management System" to be established., Toyota Certified WSCSR/SWCS Specialist, Maintain Invaluable Toyota References in regards to Proficiency and Presentation of Warranty Supplier Cost Share Reduction (WSCSR) Packages. Proven results in reducing Warranty Cost Share Percentages to as low as 0% Supplier Responsibility. 23+ years knowledge in Automotive Commodities.
Additional Information
- Authorized to work in the US for any employer
- With over 23 Years of Automotive Component Manufacturing experience with multiple OEM Customers and Commodities. Have first hand experience that began as a Production Associate, and progressed to Injection Mold Maintenance Tech, Production Team Leader, Technical Team Support and Quality/Warranty Specialist. Reputable and Respected References are available upon request.
- Since exiting the Automotive industry, I have spent the last 4 years as a self employed small business owner. I do professional upholstery and antique furniture repair and restoration services.
Timeline
Office Manager
R&B Electrical Inc.
11.2019 - 07.2023
Warranty Engineer
DENSO North Carolina - Michigan Plant
08.2006 - 11.2019
Diploma - Advanced Literature (High school or equivalent)
Harper Creek High School
Retail Merchandiser Specialist
Tractor Supply Co.