Laurie Haley
United Way
Pembroke,MA
2026
years of professional experience
Administrative and Customer Service Professional experienced in reception, banking, and sales support. Enhanced client relations and office efficiency through effective communication and strong organizational skills. Managed front desk operations to ensure a welcoming environment and streamlined processes.
Work History
Receptionist
1 Year 3 Months- Managed multi-line phone system, routed calls, and relayed messages promptly.
- Greeted visitors and directed inquiries to appropriate staff with professionalism and accuracy.
- Scheduled appointments and coordinated meeting room calendars to support daily operations.
- Maintained front-desk records, visitor logs, and confidential documents with discretion.
Sales Assistant
7 Years 4 Months- Managed inbound client inquiries and routed qualified leads to appropriate care advisors.
- Coordinated consultation schedules, ensuring timely follow-up with families and referral partners.
- Prepared service agreements, intake materials, and client documentation for onboarding.
- Fielded customer questions to share information about products, availability, and pricing.
- Developed strong rapport with customers and created positive impression of business.
Banker
- Assisted customers with deposit, withdrawal, and account maintenance transactions.
- Explained checking, savings, and lending products to match customer needs.
- Processed cash orders, checks, and account documentation with strong accuracy.
- Resolved routine account inquiries and referred complex issues to appropriate specialists.
- Verified customer identification and followed bank policies for compliance requirements.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
Education
Associate of Science
High School Diploma
Skills
Reception management
Customer/Client relations
File management
Appointment scheduling
Organizational management
Time coordination
Timeline
Receptionist
United Way
01.2024 - 04.2025Read More
Sales Assistant
Comfort Keepers Home Care
01.2013 - 05.2020Read More
Banker
Citizens Bank
2004 - 2010Read More
Cape Cod Community College
Associate of Science
Read More
Cohasset High School
High School Diploma
Read More