Summary
Overview
Work History
Education
Skills
Timeline
Generic

Laurie Hammarstrom

Morganville,NJ

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

25
25
years of professional experience

Work History

Customer Service Representative

Robert Half Staffing Agency
09.2024 - 06.2025
  • Responsible for enrolling employees in benefits and educating them on available options.
  • Resolved customers complaints through active listening and with empathy which lead to positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Customer Service Representative

Maximus
06.2021 - 11.2021
  • IRS Customer Service Representative for the Child Tax Credit and Stimulus programs. The position was terminated after 20 weeks.

Customer Service Representative

Navient/Xtend Healthcare
02.2021 - 04.2021
  • Scheduled appointments for the Covid-19 vaccine.
  • Managed inbound and outbound calls to respond to inquiries and resolve concerns.
  • Provided solutions and recommendations using an empathetic approach and demeanor.

Tax Collector

North Brunswick Township
02.2000 - 09.2020
  • Responsible for the billing and collection of real estate taxes and water/sewer charges for North Brunswick Township.
  • Reported all billings, collections and adjustments to the CMFO.
  • Enforcement of liens for unpaid taxes and utility charges.
  • Customer Service was a large part of the job, speaking with and aiding taxpayers with their questions and concerns.

Education

NJ Insurance Producers License

Kaplan Financial Education
Online

NJ Tax Collector's License

Rutger's University
New Brunswick, NJ

Skills

  • Teamwork/Customer relations
  • Multitasking Analytical thinking
  • Recordkeeping and documentation
  • Prioritization
  • Payment Processing

Timeline

Customer Service Representative

Robert Half Staffing Agency
09.2024 - 06.2025

Customer Service Representative

Maximus
06.2021 - 11.2021

Customer Service Representative

Navient/Xtend Healthcare
02.2021 - 04.2021

Tax Collector

North Brunswick Township
02.2000 - 09.2020

NJ Insurance Producers License

Kaplan Financial Education

NJ Tax Collector's License

Rutger's University

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