Laurie Hansen
Highlands Ranch,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Vitamin Express
01.2003 - 01.2005
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Conducted regular staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Created organization systems for inventory control, merchandising, and schedules.
- Reduced financial discrepancies by monitoring credit card sales and deposits.
Sales Associate
Hi Health
10.2001 - 08.2002
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
Trail Walker
ANASAZI
06.2000 - 10.2000
- Oversaw and was responsible for the personal growth and safety of clients in the field.
- Maintained complete confidentiality of clients in the Anasazi program
- Communicated with the field backup (Ridgewalker) three times a day. Reported location and status of group
- Met weekly with therapists to assess needs of clients
- Learned the Anasazi Way interventions
- Read and taught Anasazi Curriculum from The Seven Paths, TrailWalker Guide, The Anatomy of Peace, and The Five Legends, and The Path Books
- Taught and passed off skills associated with wilderness survival, health and hygiene, nutrition and hydration contained in Path Books
- Learned competent in the care of self and others in the wilderness in extreme weather conditions
- Hiked up to 15 miles a day of rugged terrain with a 50lb pack
Education
No Degree - General Studies
Eastern Arizona College
Thatcher, AZNo Degree - Music Performance
Utah Valley University
Orem, UTNo Degree - Music
Maricopa Community Colleges - Mesa Community College
Mesa, AZNo Degree - Music Education
De Anza College
Cupertino, CASkills
- Customer Relationship Management
- Staff Management
- Money Handling
- Product and Service Knowledge
- Google Drive
- Shift Scheduling
- POS Systems Operations
- Records Maintenance
- Order Management
- Microsoft Office Suite
- Inventory Control
- Balancing Daily Deposits
- Staff Supervision
- Staff Training
Languages
Spanish
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Assistant Manager
Vitamin Express
01.2003 - 01.2005
Sales Associate
Hi Health
10.2001 - 08.2002
Trail Walker
ANASAZI
06.2000 - 10.2000
No Degree - General Studies
Eastern Arizona College
No Degree - Music Performance
Utah Valley University
No Degree - Music
Maricopa Community Colleges - Mesa Community College
No Degree - Music Education
De Anza College
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