Laurie Horlacher
Whitestown,IN
Summary
Professional real estate expert prepared for this role with strong background in property sales, client relations, and market analysis. Known for team collaboration and delivering results, with flexible approach to changing needs. Skilled in negotiation, contract management, and customer service, with focus on integrity and professionalism.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Real Estate Agent
Carpenter Realtors
Zionsville, IN
04.2024 - Current
- Cultivated strong client relationships through effective communication and dedicated customer service
- Negotiated favorable sales contracts that aligned with client expectations and regulatory standards
- Facilitated open houses to showcase properties and engage potential buyers in a welcoming environment
- Assessed property values using comprehensive research and comparative market evaluations
- Marketed property listings through various channels to maximize visibility and attract prospective buyers
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
- Consulted with homeowners on appropriate listing prices based on extensive comparative market analysis, resulting in faster sales and satisfied clients.
- Achieved high customer satisfaction rate by providing personalized service and responding promptly to inquiries.
- Tailored communication style to meet diverse client needs, building trust and rapport.
On Call Business Office Administrator
Edward Jones
Plainfield, IN
03.2024 - Current
- Processed payments efficiently to ensure accurate financial transactions and enhance customer satisfaction
- Managed office operations effectively, streamlining procedures and improving overall productivity
- Facilitated clear and professional client communication to foster strong relationships and address concerns promptly
- Coordinated and scheduled appointments to optimize workflow and ensure seamless patient care
- Executed precise data entry tasks to ensure integrity and accuracy of information across systems
- Streamlined office operations by implementing efficient administrative processes and organizational systems.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Monitored front areas so that questions could be promptly addressed.
Paralegal
Gibson Law Office
Lafayette, IN
01.2019 - 04.2024
- Facilitated effective client communication to address concerns and provide updates throughout the legal process
- Managed case files systematically to ensure easy access to information and maintain organization
- Reduced attorney workload by drafting routine legal documents such as pleadings, motions, and affidavits.
- Contributed to firm-client relationship building through professional interactions with clients during meetings or phone calls, conveying empathy while maintaining confidentiality.
- Prepared legal briefs, motions, and pleadings.
- Boosted office productivity by maintaining an accurate calendar of appointments, deadlines, and court appearances.
- Facilitated timely and accurate billing by recording billable hours, expenses, and other relevant information in the firm's billing system.
- Ensured compliance with court rules and procedures by accurately preparing and submitting legal filings within established timeframes.
- Conducted detailed client intakes and entered information into company database.
- Improved client trust and satisfaction, providing comprehensive support and updates throughout case progression.
Office Manager for Court Services Dept.
Tippecanoe County Government
Lafayette, IN
04.2015 - 03.2018
- Fostered strong relationships with clients to ensure their needs were effectively addressed and met
- Ensured strict adherence to policies and regulations to maintain compliance and operational integrity
- Administered and maintained accurate records to facilitate streamlined operations and meet regulatory requirements
- Oversaw budget management to optimize resource allocation and enhance financial performance
- Supervised staff members to promote professional development and maintain high standards of service delivery
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
Education
Associates - Secretarial Science/Paralegal
International Business College-Indianapolis
Indianapolis, IN01.1992
Skills
- Account Management
- Business Operations
- Communication Skills
- Customer Service Sales
- Detail Oriented
- Employee Relations Management
- Multi Tasking
- Paralegal / Legal Documents
- Real Estate License
- Sales Experience
- Document preparation
- Records management
- Highly professional
Certification
Real Estate License, 2024
Timeline
Real Estate Agent
Carpenter Realtors
04.2024 - Current
On Call Business Office Administrator
Edward Jones
03.2024 - Current
Paralegal
Gibson Law Office
01.2019 - 04.2024
Office Manager for Court Services Dept.
Tippecanoe County Government
04.2015 - 03.2018
Associates - Secretarial Science/Paralegal
International Business College-Indianapolis