Laurie Huffman

• Managed daily store operations to ensure optimal customer service and employee productivity.
• Collaborated with the Store Manager to develop strategic plans for sales growth and operational improvements.
• Oversaw staff of 12 with scheduling; mentoring; coaching and performance reviews.
• Conducted regular audits on store procedures and performance, identifying areas for improvement and implementing corrective action plans.
• Enhanced employee performance through regular coaching, training, and constructive feedback sessions.

• Maintain 2-15 License
• Present Life and Annuity options to customers through a Financial Review to assist with their retirement needs.
• Work with Partners in the Wealth Department to refer customers to provide full product opportunities to fulfill customers needs.
• Coach Team on offering all our products and how to recognize and refer potential Wealth customer.
• Build and develop customers Retail Banking relationship by reviewing current profiles and develop opportunities for enhanced products.

Credit Line/Closing/Quality Assurance Departments

• Processed Credit Lines for Underwriter review for possible reinstatement including but not limited to: Property Value Declines; IRS and Current Financial condition appeals. Perform Line Reductions and Blocks on Credit Lines and assist customers and bankers by phone and by written requests.
• Review Final Loan Modifications on all Government Loans making sure guidelines are met. Final Modifications included Private, Asset, Bank owned and Government.
• Review Loan Modifications for Quality Assurance prior to and after trial periods. Verify all investor guidelines were met. Provide Underwriter corrections to perfect modifications. Generated Trial and Final Modification Documents.