I'm a self-motivated worker seeking a part-time customer service position. I enjoy being part of a team and making people feel comfortable. I have experience in customer service, sales, and medical insurance, and am confident in my ability to excel in this role
Work History
Real Estate Agent/Broker Associate
Willow Real Estate, Inc.
Sycamore, IL
03.2023 - Current
Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
Conducted property inspections to ensure compliance with applicable regulations and standards.
Negotiated purchase agreements and contracts with buyers and sellers.
Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Real Estate Agent/Broker Associate
Kettley Realtors
Sugar Grove, IL
12.2002 - 02.2022
Advised clients on market conditions, prices, mortgages, legal requirements and related matters.
Developed networks with appraisers, lenders, and home inspectors to facilitate real estate transactions.
Conducted property inspections to ensure compliance with applicable regulations and standards.
Negotiated purchase agreements and contracts with buyers and sellers.
Assisted in the preparation of documents such as representation contracts, purchase agreements, closing statements, deeds and leases.
Customer Service/Licensed Insurance Agent
Country Financial Insurance
Elburn, IL
01.2019 - 12.2019
Conducted customer needs assessments to identify appropriate coverage levels and options.
Advised clients on their insurance needs and coverage options based on individual requirements.
Processed policy changes, renewals, cancellations, claims and other related paperwork accurately and timely.
Provided assistance with billing inquiries, payment processing, and customer service issues.
Maintained accurate records of client information including contact details and policy changes.
Ensured compliance with all federal, state, local laws and regulations regarding insurance practices.
Responded promptly to customer inquiries via phone calls or emails in a professional manner.
Customer Service Representative
Sycamore Park District
Sycamore, IL
03.2018 - 01.2019
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
Maintained detailed records of customer interactions, transactions, and comments for future reference.
Illinois Licensed Insurance Representative
Integrated Insurance Brokerage Services
North Aurora, IL
01.1999 - 01.2002
Identified, evaluated and addressed customer inquiries regarding insurance coverage.
Maintained accurate records of customer interactions and policy information.
Provided advice on the best types of insurance policies for customers based on their needs.
Conducted regular reviews of existing policies to ensure they remain up-to-date with current industry regulations.
Attended conferences, seminars, workshops, and other events related to the insurance industry.
Provided guidance and support when filing claims on behalf of clients.
Monitored renewals of existing policies and followed up with customers before expiration dates.
Ensured all paperwork was compliant with relevant laws and regulations governing the sale of insurance products.
Responded to customer inquiries and problems to promote great service.
Developed fact-finding interviews to determine the need for coverage.
Overview
25
25
years of professional experience
1
1
Certification
Education
Licensed Real Estate Broker - Real Estate Development
AMP Real Estate
Batavia, IL
12.2002
Licensed Insurance Producer - Insurance
State of Illinois
Schaumburg, IL
01.1999
High School Diploma -
Batavia Senior High School
Batavia, IL
06.1979
Skills
Client Needs Assessment
Market Monitoring
New Home Salesmanship
Real Estate Development
Social Media Marketing
Traditional Marketing
Lead Follow up
Lender Relations
Escrow Management
Negotiations Expert
Property Assessments
Buyers' Agent
Contract Negotiation
Client Management
Clean Driving Record
Digital Marketing
Leasing and Sales
Sales Presentations
Highly Professional
National Association of Realtors
Proficient in Microsoft Office
Contracting
Homeowners Insurance Knowledge
Real Estate Broker Licensed in Illinois
Negotiation
CRM Software Use
Excellent Communicator
Honest and Ethical
Sales Closing
Certification
Illinois Realtors License 475-147871
Illinois Insurance License 5336185
Timeline
Real Estate Agent/Broker Associate
Willow Real Estate, Inc.
03.2023 - Current
Customer Service/Licensed Insurance Agent
Country Financial Insurance
01.2019 - 12.2019
Customer Service Representative
Sycamore Park District
03.2018 - 01.2019
Real Estate Agent/Broker Associate
Kettley Realtors
12.2002 - 02.2022
Illinois Licensed Insurance Representative
Integrated Insurance Brokerage Services
01.1999 - 01.2002
Licensed Real Estate Broker - Real Estate Development
AMP Real Estate
Licensed Insurance Producer - Insurance
State of Illinois
High School Diploma -
Batavia Senior High School
Illinois Realtors License 475-147871
Illinois Insurance License 5336185
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