Laurie Jones
Pinellas Park,FL
Summary
Dynamic professional with extensive experience at Standard Parking Plus, excelling in customer account management and report generation. Proven ability to enhance operational efficiency and train staff effectively. Skilled in data entry and inventory control, consistently achieving high customer satisfaction and maintaining financial integrity.
Overview
18
18
years of professional experience
Work History
Customer Service Representative
Standard Parking Plus
02.2019 - 11.2024
- Responsible for signing up new monthly parking accounts and managing current accounts
- Receive payments and resolve any account issues, both in-person, through telephone and internet. Communicate with supervisor on any customer issues beyond my scope. These duties were for several parking locations.
- Generate monthly reports for supervisor.
Bookkeeper
Standard Parking Plus
06.2016 - 02.2019
- Managed accounts payable and receivable processes, ensuring timely and accurate transactions.
- Reconciled statements with internal records to maintain financial integrity.
- Implemented new accounting software, enhancing reporting capabilities and data accuracy.
Cashier/Attendant
Standard Parking Plus
04.2012 - 06.2016
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Trained new staff on operational procedures and customer service best practices.
- Managed parking garage receipts for special events i.e. sporting events, concerts, etc.
Assistant Retail Manager
Ocean State Job Lot
03.2007 - 11.2011
- Opened and closed store
- Supervised daily operations, ensuring optimal store performance and customer satisfaction.
- Trained and mentored staff on best practices for sales and customer service.
- Managed merchandise displays including unloading stock, enacting standard planograms and special sales promotions.
- Monitored stock levels and tracked markdowns of sale and clearance merchandise.
Education
High School Diploma -
Taunton High School
Taunton, MASkills
Data Entry
Customer Account Management
Inventory Control
Merchandise Management
Report Generation
Timeline
Customer Service Representative
Standard Parking Plus
02.2019 - 11.2024
Bookkeeper
Standard Parking Plus
06.2016 - 02.2019
Cashier/Attendant
Standard Parking Plus
04.2012 - 06.2016
Assistant Retail Manager
Ocean State Job Lot
03.2007 - 11.2011
High School Diploma -
Taunton High School
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