Laurie Kahoun
Credit Union Services
Westville,NJ
1
Language
1
Certification
20
years of professional experience
Experienced loan processing professional with a strong background in compliance, document verification, and accurate data entry. Known for attention to detail, clear communication, and reliable support in fast-paced banking operations.
Work History
Loan Processing and Operations Clerk
2 Years 3 Months- Verified documents and resolved discrepancies to support compliant transaction processing.
- Entered data into core banking systems with consistent accuracy and timeliness.
- Processed member account updates and maintained accurate records for daily operations.
- Coordinated mail, forms, and internal requests to keep workflow moving efficiently.
- Organized confidential files and maintained secure document handling procedures.
- Reviewed account information to identify errors and complete necessary corrections promptly.
- Supported branch operations by preparing reports and tracking completed tasks.
- Responded to inquiries from callers seeking information.
- Collaborated with team members to achieve department goals, contributing to a positive work environment through clear communication and active participation in meetings.
- Delivered prompt and accurate assistance on various operational matters such as account updates, transaction inquiries, dispute resolution; elevating customer experience levels significantly during interactions.
- Provided clerical support to company employees by copying, faxing, and filed documents.
- Improved customer satisfaction with timely and accurate response to inquiries, addressing concerns promptly and professionally.
- Ensured accuracy of financial transactions by meticulously reviewing documentation and verifying data entries.
- Maintained organized records of all transactions, ensuring easy access to information when needed for audits or reporting purposes.
- Handled sensitive information with discretion while maintaining strict confidentiality in compliance with company policies and legal requirements.
- Exceeded performance metrics consistently by staying organized, managing multiple priorities simultaneously without sacrificing the quality of work delivered.
- Demonstrated strong attention to detail while reviewing contracts, invoices, and other documents for accuracy and completeness before processing or filing them away.
- Drafted professional memos, letters, and marketing copy to support business objectives and growth.
- Reduced processing time for customer requests by effectively prioritizing tasks and delegating responsibilities.
- Managed multiple databases effectively; performed data entry tasks with high accuracy rates while adhering to established deadlines targets.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Reviewed loan applications for completeness and accuracy before submission.
- Verified borrower documentation against lending requirements and internal policies.
- Entered loan data into processing systems with strong attention to detail.
- Coordinated with underwriters, officers, and borrowers to resolve missing information.
- Tracked loan files through processing stages to maintain workflow continuity.
- Prepared closing documents and updated records for final loan approval.
- Ensured compliance with lending procedures, disclosure standards, and confidentiality rules.
- Resolved processing discrepancies by researching records and correcting file errors.
- Contributed to increased revenue by identifying opportunities for cross-selling additional products or services during the loan process.
- Supported underwriters by thoroughly reviewing applications for completeness before submission to expedite approval decisions.
- Streamlined workflow for faster loan approvals, collaborating with various departments to ensure timely completion of tasks.
- Collaborated with other departments, such as credit analysts and underwriters, to improve interdepartmental understanding and streamline processes.
- Mitigated potential problems by conducting regular audits on processed loans, ensuring proper documentation was completed accurately.
- Improved loan processing efficiency by meticulously organizing and maintaining accurate records of customer data.
- Facilitated strong relationships with customers, providing exceptional support throughout the entire loan application process.
- Promoted teamwork by effectively communicating with colleagues, sharing knowledge and helping others when needed.
- Ensured compliance with all regulations and guidelines, diligently reviewing documents to minimize errors and mitigate risk.
- Maintained confidentiality of sensitive customer information according to company policy and applicable laws or regulations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving any issues that arose during the loan process.
- Reduced processing times through diligent follow-up with customers, ensuring prompt submission of required documentation.
- Elevated client retention rates through proactive communication regarding updates on their loans' status or necessary actions they need to take.
- Exceeded performance goals consistently through attention to detail, accuracy, and a commitment to excellent customer service.
- Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Liaised with credit bureaus, employers and other sources to check applicants' credit and personal references.
- Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Reviewed and validated details of loan applications and closing documentation.
- Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
- Processed loans within various departments to achieve timely, accurate, and fair proceedings.
- Developed and maintained relationships with customers and loan officers to establish smooth loan process.
- Utilized loan origination software to process and track loan applications.
- Prepared documents for underwriting by verifying client income, credit reports, and other information.
- Provided quick turnaround times to maintain fast-paced schedule.
- Handled any conditions sent from underwriting departments.
- Set up and completed loan submission packages.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Reviewed loan files for completeness, identified missing documentation, and generated condition lists for applicants.
- Managed multiple priorities simultaneously while still meeting deadlines in a fast-paced work environment.
Member Service Representative
11 Months- Processed deposits, withdrawals, loan payments, and transfers with accuracy and confidentiality.
- Resolved member inquiries regarding balances, cards, online banking, and account access issues.
- Assisted members with account openings, maintenance, and service requests in accordance with credit union policies.
- Educated members on electronic services, mobile banking, and account features to improve self-service use.
- Processed deposits, withdrawals, transfers, and loan payments with accuracy
- Balanced cash drawer and resolved discrepancies following branch procedures
- Assisted customers with account inquiries, transactions, and service requests
- Issued cashier's checks, money orders, and official bank documents
- Adhered to cash handling, security, and compliance standards
- Reconciled daily transactions and prepared end-of-day reports
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Teller
10 Months- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Promoted banking products and referred customers to appropriate services
- Supported branch operations by maintaining organized records and work area
- Managed high-volume transactions efficiently while maintaining attention to detail, ensuring accurate processing for customers.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Restaurant Manager
16 Years- Directed daily restaurant operations, ensuring consistent service, food quality, and compliance standards.
- Supervised front-of-house and kitchen teams, reinforcing accountability and performance expectations.
- Resolved guest concerns promptly, protecting satisfaction and repeat business.
- Scheduled labor to balance coverage, efficiency, and customer demand.
- Trained staff on POS procedures, guest service standards, and sanitation practices.
- Monitored inventory levels, ordering needs, and waste reduction efforts.
- Evaluated team performance and coached managers to strengthen leadership bench.
- Implemented process improvements to streamline workflow and reduce service delays.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within the restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Education
No Degree - Interior Design/ Business
High School Diploma
Skills
Loan origination software
Loan administration
Loan underwriting
Loan compliance
Loan paperwork
Application review
Loan closing
Credit evaluation
Risk assessment
Regulatory compliance
Financial analysis
Financial reporting
Records verification
Maintaining records
Recordkeeping
Document management
Document processing
Office equipment operation
Microsoft office
Excel spreadsheets
Warehouse operations
Operational excellence
Efficiency optimization
Customer service
Customer relationship
Billing processing
Collections management
Core banking systems
Time management
Deadline management
Multitasking
Organizational skills
Attention to detail
Accuracy and precision
Problem-solving
Teamwork orientation
Active listening
Communication skills
Professional correspondence
Excellent communication
Self motivation
Reliability
Workplace professionalism
Initiative-taking
Dedicated work ethic
Escrow account management
Application review
Client information collection
Loan closing
Attorney communication
Risk assessment
Collections management
Core banking systems
Mortgage loan software
Reviewing financial paperwork
Gathering appraisals
Certification
- ACTIVE NMLS-2486067
Languages
Armenian
Native or Bilingual
Timeline
Loan Processing and Operations Clerk
Credit Union Services
07.2024 - CurrentRead More
Member Service Representative
First Harvest Credit Union
04.2023 - 03.2024Read More
Teller
Parke Bank
06.2022 - 04.2023Read More
Restaurant Manager
Mr. Pizza Inc.
06.2006 - 06.2022Read More
Community College of Philadelphia
No Degree from Interior Design/ Business
Read More
Chelthenham High School
High School Diploma
Read More