Laurie Klem
Manalapan,NJ
Summary
Certified Medical Assistant/Certified Patient Care Technician with extensive experience in patient assessments and care. Demonstrated success in enhancing patient satisfaction through effective communication.. Specialized in vital signs monitoring, medication administration, and patient hygiene assistance, ensuring optimal treatment outcomes in fast-paced environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Patient Care Technician
Hackensack Meridian Health System
11.2022 - Current
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Helped patients maintain healthy skin by checking wounds, assessing integrity and bathing bedbound individuals.
- Collected and transported specimens to prepare for lab testing.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Organized and replenished unit supplies to maintain team readiness for expected demands.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs and offered qualified support.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
Medical Assistant/Telephone Triage Nurse
Advocare Mid-Jersey Pediatrics
12.2022 - 09.2023
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Measured all vital signs. Prepared patient for exam. Administered injections..
- Answered all incoming Triage calls. Assess nature and and priority of all calls. Scheduled patients for appointments based on need of call.
Certified Medical Assistant
Pediatric Orthopedic Associates
01.2022 - 04.2022
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Prepared patients for X-rays, cast removal and dressing changes.
- Collected and documented patient medical information such as height and weight.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Set up orthopedic fracture tables for casting procedures and applied variety of plaster and fiberglass casting, splints, braces, and soft goods.
- Measured and fit crutches and canes and instructed patients on proper crutch and cane walking.
- Maintained organized, neat workspace and removed all waste and debris to promote efficiency and optimal productivity.
- Fitted appliances onto patients and made necessary adjustments.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
Patient Care Technician
Robert Wood Johnson Barnabas Health
08.2020 - 04.2021
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Interacted effectively with patients, families, staff and other hospital department staff to deliver high level of customer service and teamwork.
- Transported food trays and aiding with feeding.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Responded to patient emergencies with immediate care and notified clinicians to provide comprehensive assistance.
- Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
Certified Medical Assistant
Consensus Health - Dr. Marc Feingold
10.2020 - 06.2021
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Prepared and administered medications to alleviate patient symptoms.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Called and faxed pharmacies to submit prescriptions and refills.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
Certified Medical Assistant
Capital Health
05.2019 - 10.2019
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Sanitized, restocked and organized exam rooms and medical equipment.
Certified Medical Assistant
Princeton HealthCare Center
09.2017 - 06.2018
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Educated patients by providing medication and diet information and clarifying physicians' orders, questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
Certified Medical Assistant
Immediate Care Medical Walk-In
04.2016 - 01.2022
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Prepared and administered medications to alleviate patient symptoms.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
Front Desk Associate
Orthopedic Sports And Rehabilitation
07.2015 - 11.2015
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Conducted preliminary evaluations, including measuring weight, temperature and blood pressure, and documented results with accuracy.
- Gathered forms, copied insurance cards and scanned patient information for billing and insurance filing.
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Enhanced guest satisfaction by promptly addressing inquiries and providing accurate information
- Organized front desk area to maintain a professional and welcoming appearance for guests
- Assisted in training new hires on front desk operations, contributing to overall team cohesion and productivity
Patient Care Technician, Emergency Department
Hackensack Meridian Health
04.2015 - 07.2015
- Maintained a clean environment in the Emergency Department by cleaning equipment after use and restocking supplies when necessary.
- Collected samples for lab testing including urine specimens, throat cultures, sputum specimens, and stool specimens.
- Answered call lights promptly while on duty in the ER.
- Transported patients to other departments within the hospital using gurneys or wheelchairs safely and efficiently.
- Responded quickly to emergency situations in order to provide life-saving interventions.
- Performed ECG's, EKG's, and other tests under the supervision of a nurse or physician.
- Documented patient information accurately in electronic medical records system according to HIPAA guidelines.
- Provided patient care by taking vital signs, blood glucose levels, height and weight measurements.
- Assisted nursing staff with admissions and discharge paperwork for ER patients.
Certified Medical Assistant
Hackensack Meridian Health
12.2014 - 04.2015
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
Education
Diploma - Practical Nursing
Lincoln Technical Institute
Iselin08-2026
Associate of Arts - Health Sciences
Brookdale Community College
Lincroft, NJDiploma - Medical Assisting
Advantage Career Institute
Eatontown, NJHigh School Diploma -
St. Joseph High School
Brooklyn, NYSkills
- EMR and EHR management
- Patient assessments and care
- Point of care testing
- Compassionate caregiving
- Phlebotomy and specimen collection
- Injection administration and EKG
- Spirometry and vital signs measurement
- Appointment scheduling and medical records management
- Effective communication skills
- Laboratory specimen handling and procedures
- Patient hygiene management
- Professional bedside manner
- Mobility assistance and patient positioning
Certification
- Certified Nursing Assistant (Pending)
- Certified Clinical Medical Assistant (CCMA) S8Q2B9P4
- Certified Phlebotomy Technician (CPT) D2S2X3F7
- Certified Patient Care Technician/Assistant (CPCT-A) T7N3R3C3
- American Heart Association BLS
References
References available upon request.
Timeline
Medical Assistant/Telephone Triage Nurse
Advocare Mid-Jersey Pediatrics
12.2022 - 09.2023
Patient Care Technician
Hackensack Meridian Health System
11.2022 - Current
Certified Medical Assistant
Pediatric Orthopedic Associates
01.2022 - 04.2022
Certified Medical Assistant
Consensus Health - Dr. Marc Feingold
10.2020 - 06.2021
Patient Care Technician
Robert Wood Johnson Barnabas Health
08.2020 - 04.2021
Certified Medical Assistant
Capital Health
05.2019 - 10.2019
Certified Medical Assistant
Princeton HealthCare Center
09.2017 - 06.2018
Certified Medical Assistant
Immediate Care Medical Walk-In
04.2016 - 01.2022
Front Desk Associate
Orthopedic Sports And Rehabilitation
07.2015 - 11.2015
Patient Care Technician, Emergency Department
Hackensack Meridian Health
04.2015 - 07.2015
Certified Medical Assistant
Hackensack Meridian Health
12.2014 - 04.2015
Diploma - Practical Nursing
Lincoln Technical Institute
Associate of Arts - Health Sciences
Brookdale Community College
Diploma - Medical Assisting
Advantage Career Institute
High School Diploma -
St. Joseph High School
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