Laurie Kuntz
Springfield
Summary
Dynamic Scheduling Specialist with WIS, adept at enhancing schedule adherence and optimizing resource allocation. Leveraged strong customer relations and calendar management skills to resolve conflicts and streamline communication. Developed tailored training schedules, ensuring effective onboarding and collaboration across departments. Committed to maintaining accurate records and delivering exceptional service.
Overview
16
16
years of professional experience
Work History
Scheduling Specialist (remote}
WIS
12.2009 - 06.2025
- Acted as first point of contact and set appointments for prospective clients.
- Increased schedule adherence through consistent monitoring and real-time adjustments as needed.
- Assisted in employee onboarding by developing comprehensive training schedules tailored to individual learning needs.
- Provided detailed information about available services and requirements.
- Documented calls and appointments using [Software].
- Collaborated with management to identify staffing needs and allocate resources accordingly, optimizing workforce utilization.
- Resolved scheduling conflicts promptly, minimizing disruptions to daily operations.
- Streamlined communication between departments by serving as a liaison for scheduling-related inquiries and concerns.
- Organized, maintained and updated information in computer databases.
Education
Woodland High School
Woodland, CASkills
- Customer relations skills
- Professional telephone demeanor
- Recordkeeping experience
- Calendar management
- Deadline adherence
- Strong work ethic
- Teamwork and collaboration
- Computer skills
- Data entry
- Schedule management
- Resource planning
- Documentation skills
Timeline
Scheduling Specialist (remote}
WIS
12.2009 - 06.2025
Woodland High School
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