LAURIE LEAVITT
Ogden,UT
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
3
3
years of professional experience
Work History
Appointment Scheduler
Bull Oak
11.2023 - Current
- Answered phone calls and answered questions from potential customers.
- Reduced no-show rates by consistently following up with clients prior to their scheduled appointments.
- Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
Customer Service Representative
H&r Block
11.2022 - 05.2023
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Patient Experience Specialist
Medley
06.2021 - 09.2021
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Reduced patient complaints by promptly addressing concerns and resolving issues.
Education
Cetified - Medical Billing And Coding
Otech
Ogden, UT06.2024
High School Diploma -
Weber High School
Ogden, UT06.1985
Skills
- Medical Terminology
- Customer Service
- Microsoft Office
- Telephone Etiquette
- Data Entry
- Inbound and outbound calls
- Patient Scheduling
- Call Control
- Active Listening
- Guest Relations
- Medical Billing
- Multi-Line Telephone Systems
Timeline
Appointment Scheduler
Bull Oak
11.2023 - Current
Customer Service Representative
H&r Block
11.2022 - 05.2023
Patient Experience Specialist
Medley
06.2021 - 09.2021
Cetified - Medical Billing And Coding
Otech
High School Diploma -
Weber High School
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