Toi Taylor
Denver,CO
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Appointment Scheduler
National Jewish Health
08.2022 - Current
- Maintained accurate patient records for proper tracking of patient history and treatment.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Scheduled appointment for all specialty departments.
Medical Scheduler
Kaiser Permanente
02.2020 - 03.2022
- Managed multiple schedules and prioritized tasks to meet demands of fast-paced work environment.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Trained in several departments: Neuro Surgery and Spine, Optometry and Ophthalmology, General Surgery, Plastic Surgery, Pulmonology, Adult Speech/Language Therapy, Occupational Therapy ,Physical Therapy, Rheumatology, Urology, Vascular Therapy, Weight Management, Endocrinology, Interventional Radiology, Advanced Wound Ostomy Care, Sleep Medicine, Orthopedics
Customer Care Representative
Anthem Blue Cross Blue Shield
11.2018 - 02.2020
- Calculated adjustments, premiums and refunds.
- Developed in-depth understanding of insurance policies and procedures to give accurate recommendations to suit clients' needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Worked productively in fast-moving work environment to process large volumes of claims.
Education
Medical Assistant - Medical Assisting
Pima Medical Institute
Aurora, CO06.2024
Skills
- Referral Management
- Patient Flow Management
- Medical Terminology
- Medical Billing
- Medical Coding
- Patient Scheduling
- Insurance Verification
- Healthcare Software Knowledge
- Epic System
Timeline
Appointment Scheduler
National Jewish Health
08.2022 - Current
Medical Scheduler
Kaiser Permanente
02.2020 - 03.2022
Customer Care Representative
Anthem Blue Cross Blue Shield
11.2018 - 02.2020
Medical Assistant - Medical Assisting
Pima Medical Institute
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