Laurie Lester
Greenback,TN
Summary
Dynamic hospitality professional with a proven track record at Olive Garden, excelling in customer service and multitasking. Recognized for enhancing guest satisfaction through effective communication and attention to detail. Adaptable and committed to maintaining high standards, ensuring a seamless dining experience while training new staff to uphold service excellence.
Overview
2013
2013
years of professional experience
Work History
Host/Service Pro
Olive Garden
- Assisted servers by communicating guest needs and ensuring timely service.
- Maintained cleanliness and organization of front-of-house areas for optimal operations.
- Resolved guest inquiries and concerns to uphold restaurant standards and reputation.
- Trained new hosts on procedures, promoting consistency in guest interactions.
- Answered customer questions about hours, seating, and menu information.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Server
Olive Garden
Knoxville, TN
05.2007 - 08.2012
- Provided prompt and courteous service to enhance guest experience
- Maintained cleanliness and organization of dining area during high-volume shifts.
- Assisted guests in menu selections, demonstrating knowledge of food and beverage offerings.
Education
High School Diploma -
Acme Christian Academy
Acme, PA04.1980
Skills
- Customer service
- Multitasking proficiency
- Effective time management
- Adaptable to change
- Detail-oriented
- Professional appearance
Timeline
Server
Olive Garden
05.2007 - 08.2012
Host/Service Pro
Olive Garden
High School Diploma -
Acme Christian Academy