Cynthia (Cindy) Owenby-Moberly
Liberty,MO
Summary
Motivated and Dependable, with 25+ years experience which thrives in fast-paced environments. Works independently, with minimal supervision, attention to detail, and able to complete tasks in a timely manner. Demonstrated consistently strong work ethic and adherence to company policy and procedures,
Overview
7
7
years of professional experience
Work History
Pro Services Specialist, Pro Service CSA
Lowe's Home Improvement Store
Liberty, MO
03.2018 - Current
- Jobs held, CSA Pro Service, Pricing, Internet Lead, Credit Coordinator, Receiving/RTM, Garden Center Receiver, Personnel Coordinator, Training Coordinator
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Engaged customers on phone by greeting them, answering questions on products or services and asking questions to identify needs.
- Processed purchases and handled payment transactions using POS system.
- Issued credit or full refund for customer returns and reported on product defects or damages resulting from shipping process.
- Researched and resolved account and service problems with friendly, knowledgeable support.
- Handled customer issues with confidence, using organizational/accounting skills to provide effective resolution.
- All aspects of receiving and returns of damaged/ defective/unwanted product.
Crew Leader
U S Census 2000
Kansas City, Missouri
06.2000 - 10.2000
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help with various job tasks, fill in for sick employees and complete projects.
Account Analysis Supervisor
Commerce Bank
Kansas City, Missouri
10.1997 - 06.2000
- Set goals for accounts receivable team of 4 clerks and developed strategies to meet goals.
- Resolved complaints from clients and customers and fielded overall company reviews.
- Conducted census, financial and insurance reports of payors to determine necessary actions for overdue or credited accounts.
Education
Insurance Producer License - Insurance
State of MO/Dept of Insurance
Kansas City, MO04.2005
Medical Assistant Diploma / Certification - Medical Assisting
Bryan's Institute For Medical Assistnats
St. Louis, MO01.1984
High School Diploma -
Warren County R-3 High School
Warrenton, MO05.1980
Skills
- Flexible & Adaptable
- Collaboration
- Conflict Resolution
- Customer Service
- Self-motivated professional
- Decision Making
- Multi-task & Organizational Skills
- Responsible / Dependable
- Data Entry / Recording Keeping
- Team Building
Timeline
Pro Services Specialist, Pro Service CSA
Lowe's Home Improvement Store
03.2018 - Current
Crew Leader
U S Census 2000
06.2000 - 10.2000
Account Analysis Supervisor
Commerce Bank
10.1997 - 06.2000
Insurance Producer License - Insurance
State of MO/Dept of Insurance
Medical Assistant Diploma / Certification - Medical Assisting
Bryan's Institute For Medical Assistnats
High School Diploma -
Warren County R-3 High School
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